Program Manager - Domestic and Family Violence

Job No: MNMPM2624204 Location: Brisbane, Queensland

Are you a passionate and experienced leader committed to making a meaningful difference in the lives of women and children impacted by domestic and family violence?

We are seeking a dedicated and dynamic Program Manager - Domestic and Family Violence to join our team. This is an exciting opportunity to provide strong operational leadership, inspire and support a passionate team, and drive the delivery of high-quality, trauma-informed services that empower women and children to rebuild their lives in safety.

Location: Brisbane - QLD
Role Type: Full Time | Monday to Friday | 9.00 am - 5.00 pm & participate on the on call roster
Remuneration: $59.53 - $62.17ph +Super + Salary Packaging + Access to staff discounts & benefits

You will play a key role in strengthening service delivery, fostering a positive and accountable team culture, and ensuring our programs remain responsive to the complex and evolving needs of the women and children we support.

What You'll Be Responsible For:
You'll oversee the planning, delivery, and continuous improvement of programs, ensuring they are well-coordinated, compliant, and focused on achieving strong outcomes for participants and stakeholders.

- Leading the end-to-end delivery of programs across multiple service areas
- Managing program performance, ensuring quality, compliance, and consistency
- Working closely with Team Leaders and frontline teams to support effective service delivery
- Monitoring budgets, resources, and program outcomes
- Driving continuous improvement initiatives and innovation across programs




- Building strong relationships with internal teams, external stakeholders, and community partners
- Supporting reporting, planning, and strategic program development

What You'll Bring:

- Strong organisational, problem-solving and decision-making skills, with the ability to balance competing priorities in a fast-paced and complex crisis service environment.
- Experience leading, mentoring and developing multidisciplinary teams, fostering a positive, accountable and high-performing workplace culture.
- Demonstrated ability to manage complex and high-risk client matters, support critical decision-making and provide guidance to staff in crisis situations.
- Understanding of relevant Queensland domestic and family violence legislation, child protection obligations, safeguarding requirements and information-sharing frameworks.
- Relevant tertiary qualifications in Social Work, Human Services, Psychology, Community Services or a related discipline.
- Current Blue Card, NDIS Screening, Police Check and Queensland Driver's Licence.
- Highly Regarded-
- Previous leadership experience within a women's refuge, crisis accommodation or specialist domestic and family violence service.

Why Choose Us?

- Salary PackagingBenefits:take home more pay (up to $15,900 tax-free + $2,650 meals & entertainment).




- Discounts:on Health Insurance, Energy, IT & Appliances, Travel & More.
- Employee Assistance Programfor wellbeing support.
- Fitness Passport- Stay active with discounted Gym Memberships for you and your family.
- Ongoing Training & Developmentopportunities to grow your career

About Us:Part of Lutheran Services, our Domestic and Family Violence refuge provides a secure, supportive and sociable place for women and children to rebuild lives and connect with others. The refuge accommodation offers comprehensive support services on-site, including a children's counsellor, helping families face the challenge of starting anew.

About Us

We draw on our rich Lutheran tradition of caring for everyone - the individual, family and the community. We support older people, young people and their families, people living with a disability or mental illness, and families experiencing domestic violence and hardship.

We are committed to providing secure, respectful and inclusive environments where our staff, residents, clients, children and young people are protected from harm. Safeguarding children is everyone's responsibility, and we promote a culture where the safety, wellbeing and rights of children are always a priority.

Together with the congregations that founded us, we've been serving Queenslanders since 1935. We are a not-for-profit organisation with more than 2,200 dedicated people, working across more than 20 sites from South-East to Central Queensland.

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📌 Program Manager (Brisbane)
🏢 Lutheran-Services-Florid
📍 Brisbane