About Us

At Griffith Hack, we’re using the lens of IP to give clients a fresh perspective on markets, business opportunities, innovation and brands.

Beyond simply protecting IP, we help businesses grow through focusing on the outcomes that support commercial sustainability and innovation.

Part of the IPH Group, we are an established IP services firm with a long history and national presence. Our team is made up of high performing individuals and world‑class experts who seek to understand our clients’ needs with curiosity and attentiveness.

As one of Australia's leading intellectual property firms, Griffith Hack has more than 120 years of experience helping clients identify, protect and realise the value of their ideas, innovations and brands. Our multidisciplinary team of patent attorneys, trade mark attorneys and IP lawyers partners with clients across a broad range of industries to deliver strategic and commercially focused intellectual property solutions.

Who We Need

An exciting opportunity is available for an IP Operations Business Analyst to help improve the way work is delivered across the firm.

This position is available on a permanent full‑time or part‑time basis (0.8 FTE+) and can be based in Sydney, Melbourne, Brisbane or Perth, offering flexibility to work from any of our office locations.

This is a technically skilled, business‑facing role for someone with substantial intellectual property experience and strong knowledge of IPMS and casework workflows. Operating beyond requirements gathering, you will combine process analysis, data and technology to identify and shape practical improvements that reduce effort, cost, delay and risk across our IP operations.

Working closely with practitioners, operational teams,



technology specialists and project delivery teams, you will act as the bridge between business and technology, translating complex operational needs into evidence‑based improvement recommendations and implementation‑ready projects.

You will analyse workflows, systems, data and controls to identify unnecessary manual work, administrative effort, bottlenecks, duplication and avoidable hand‑offs. You will also identify worthwhile automation, AI and technology‑enabled improvement opportunities, support the resolution of complex workflow issues and help ensure implemented changes deliver measurable and sustainable perks.

We are looking for a collaborative and analytical individual who can move confidently between strategic outcomes, detailed process design and practical operational delivery, while building trusted relationships across the business and facilitating clear decisions across competing priorities.

Key Responsibilities

- Analyse end‑to‑end workflows, systems, data and controls to identify unnecessary manual work, administrative effort, bottlenecks, duplication and avoidable hand‑offs.
- Use operational and financial data to establish baselines, quantify opportunities and identify measurable cost savings, capacity improvements and faster turnaround times.
- Redesign and standardise processes to improve consistency, scalability, service quality and compliance,



while reducing errors and operational risk.
- Communicate complex technical and operational matters in clear business language, adapting detail for executive, practitioner and delivery audiences.
- Identify and assess worthwhile automation, AI and technology‑enabled improvement opportunities, with appropriate consideration of data, security, privacy, professional obligations and operational controls. Improve utilisation of existing technology by identifying capability gaps, inefficient workarounds, configuration opportunities and adoption barriers.
- Evaluate solution options and provide clear, evidence‑based recommendations covering benefits, costs, risks, dependencies and implementation considerations.
- Create implementation‑ready projects with clear scope, outcomes, stakeholders, requirements, process designs, data needs, controls, acceptance criteria, dependencies and benefits measures.
- Prepare business cases, option assessments, process maps, requirements documentation and decision papers suitable for executive review and project mobilisation.
- Support testing, implementation readiness, change adoption and operational handover activities to ensure solutions are fit for purpose and sustainable.
- Work with operations team leaders to successfully implement improvement initiatives.
- Track benefits following implementation, compare outcomes against agreed baselines and recommend corrective action where expected value is not being realised.
- Act as an escalation pathway for complex client work where process, system, data or cross‑team issues require advanced analysis and coordinated resolution.
- Diagnose root causes, bring together the

📌 IP Operations Business Analyst (Sydney)
🏢 Griffith Hack
📍 Sydney