- Employment Term: Permanent Full Time
- Remuneration: Competitive Salary + Super + Not for Profit Salary Packaging

Residential Service Manager | Pinangba Services | Ny-Ku Byun Elders Village

- Employment Term: Permanent Full Time
- Location: Cherbourg – Ny-Ku Byun Elders Village
- Remuneration: Competitive Salary + Super + Not for Profit Salary Packaging

Additional Benefits

- Sign On Bonus $2,000
- Retention Bonuses $27,500 paid in instalments over 24 months
- Relocation Package up to $5,000 available to those needing to relocate
- Additional remote living and relocation benefits may also apply through NFP salary packaging

Pinangba is the Aboriginal and Torres Strait Islander service delivery arm of BlueCare. The foundations of Pinangba are built from our cultural identity and solid community relationships and partnerships.

Ny-Ku Byun Elders Village, meaning ‘Our Home’, is located in the Aboriginal community of Cherbourg, where One Community, Many Tribes reflects the strong community connections at the heart of the village. Ny-Ku Byun provides high-quality aged care in a welcoming, home-like environment centred on our Elders, families and community.

We value cultural knowledge and lived experience. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

About The Role

As Residential Service Manager, you’ll lead the day-to-day operations of Ny-Ku Byun Elders Village, working alongside your team to provide high-quality, culturally responsive and person-centred care to our Elders.

You’ll provide leadership across quality, compliance, care governance and service performance,



ensuring the facility meets regulatory and accreditation requirements while supporting continuous improvement and strong operational outcomes. You’ll also oversee the financial sustainability of the service, including occupancy, resources and the effective delivery of hospitality, lifestyle and support services.

Working closely with your senior clinicians and frontline leaders, you’ll lead and develop a multidisciplinary team of nurses, personal carers and support staff, providing coaching, direction and support to enable their success.

At the heart of the role is building strong relationships with Elders, families, employees and community, ensuring Ny-Ku Byun continues to provide quality care that respects individual needs, culture and connection to community.

We encourage our team to be creative and enjoy themselves while contributing to our success. Come join one of the most trusted community and residential care providers in Australia.

Role Requirements

With a strong background in residential aged care or healthcare service management, you’ll bring demonstrated leadership capability and a genuine commitment to quality, person-centred care. You’ll be confident leading multidisciplinary teams, managing operational and financial priorities and supporting your people to deliver strong service outcomes.

- Relevant tertiary qualification OR equivalent experience in high-level service delivery and quality – Essential




- Extensive leadership and management experience within residential aged care or a comparable care environment – Essential
- Demonstrated financial capability, including operational budget management – Essential
- Experience working within and leading a multidisciplinary team – Essential
- Strong understanding of resident-centred care and residential aged care service delivery – Essential
- Knowledge of continuous quality improvement practices – Essential
- Strong interpersonal, communication and problem-solving skills
- Experience working with Aboriginal and Torres Strait Islander clients and communities
- Ability to provide leadership, coaching and mentorship to team members
- Ability to satisfy relevant probity checks required by legislation or organisational policy – Essential
- In accordance with requirements outlined by the ACQSC and/or NDIS, this role is considered Key Personnel. You will be required to meet key suitability criteria and complete additional compliance measures

Employee Benefits

- Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum
- A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs
- 12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months service, in addition to the government scheme
- Diversity and inclusive leave, offering paid gender affirmation leave and

📌 Residential Service Manager (South Burnett Regional)
🏢 UnitingCare - Queensland
📍 South Burnett Regional