We are seeking an ITS and Tolling Systems Technician to support the operation and maintenance of critical roadside technology and tolling infrastructure. Working across tolling systems, Intelligent Transport Systems (ITS) devices, communications networks and field equipment, you will play a key role in ensuring reliable motorway operations and responding to incidents that impact network performance.

This is an excellent opportunity for someone with an IT, telecommunications, networking, electronics or operational technology background looking to develop their career in a highly specialised transport technology environment.

The Westlink M7 Motorway is one of Australia's most significant urban motorways, supporting the movement of people and freight across Western Sydney 24 hours a day. This role offers long-term career stability and the prospect to work across a diverse range of electrical, tolling and operational technology systems in a complex transport environment. This role is based in Eastern Creek, NSW.

About the role

As an ITS and Tolling Systems Technician, you will provide frontline technical support for tolling and motorway technology systems, undertaking fault finding, preventative maintenance and incident response activities across a range of roadside assets.

You will work closely with operational teams, control rooms, vendors and specialist support providers to ensure systems remain available, operational and safe.

Key responsibilities:

- Provide Level 1 support for tolling systems, roadside equipment, technical cabinets and communications infrastructure.
- Monitor and respond to tolling and ITS alarms, undertaking remote diagnostics and on-site fault investigations.




- Support motorway ITS assets including:
- Variable Message Signs (VMS)
- CCTV Systems
- Meteorological Monitoring Systems (METS)
- Vehicle Detection Systems (IVLD)
- Use diagnostic and management tools to assess system health, alarms, communications and equipment performance.
- Perform approved restart, reset and service recovery activities.
- Diagnose first‑line hardware, software, networking and communications faults.
- Conduct scheduled inspections and preventative maintenance activities.
- Coordinate with Traffic Control Rooms, vendors and specialist support teams during incidents and planned works.
- Record all defect information, maintenance activities and fault resolutions within the Asset Management System.
- Maintain spare parts, tools, test equipment and support assets.
- Comply with cybersecurity, access control and change management requirements.
- Participate in ongoing training and competency development programs.

Working arrangements

- Monday to Friday roster operating between 6:00am and 6:00pm.
- Participation in an after‑hours on‑call roster.
- Planned night works may be required from time to time.

About you

You are a technically minded qualified who enjoys troubleshooting complex systems and working in a field‑based operational environment. You have strong analytical skills,



a methodical approach to problem‑solving and the ability to remain calm under pressure during service incidents.

Our ideal candidate will have:

- Demonstrated experience in IT, operational technology or technical support environments.
- Experience diagnosing faults across integrated hardware, software and communications systems.
- Understanding of IP networking fundamentals including Ethernet, switches, connectivity and network fault isolation.
- Experience using diagnostic applications, monitoring systems and work‑order management tools.
- Strong troubleshooting, documentation and communication skills.
- Current unrestricted driver's licence.
- Certifications/Qualifications in IT, Telecommunications, IT, Networking or Electronics would be highly desirable.
- A collaborative, proactive and customer‑focused approach.

About us

Service Stream is an equal opportunity ASX‑listed business that develops and operates Australia's essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries - we keep communities connected.

Your next role comes with:

- Career development – we offer growth opportunities and support internal mobility. You will also have access to skill enhancement through our online learning system.
- Access - discounts for hundreds of businesses such as Woolworths, Air BNB, The Iconic, JB HI‑FI, Dan Murphys, Bupa Health Care, and Specsavers. We also offer access to novated leasing and a share matching program.
- Paid leave - parental, cultural, community service, defence, study, corporate volunt

📌 ITS and Tolling Systems Technician (Parramatta)
🏢 Service Stream
📍 Parramatta