Casual Receptionist headspace Malvern & Hawthorn

Posted: 22/10/2026

Closing Date: 08/11/2026

Job Type: Casual

Location: Malvern – headspace

Job Category: Customer Service

About us

Access Health and Community (AccessHC) is a leading not-for-profit healthcare provider with over 150 years of experience delivering inclusive, person-centred care across Melbourne’s inner and outer east and northeast. With over 600 staff and 200 volunteers across 17 locations, we provide integrated healthcare services including General Practice, Dental, Community Health, Allied Health, Mental Health, AOD, and Urgent Care services. Our people are united by a shared purpose: delivering compassionate, person-centred care that strengthens communities. At AccessHC, you'll join a values-driven organisation that embraces Equity, Collaboration, Respect, Innovation and Quality in everything we do.

Job Description

About Us

AccessHC is a leading not-for-profit healthcare provider supporting Melbourne communities through General Practice, Community Health, Mental Health, Allied Health, Dental and Urgent Care services. With over 600 staff, 200 volunteers and 17 locations, we are united by a shared commitment to delivering compassionate, person-centred care. Guided by our values of Equity, Collaboration, Respect, Innovation and Quality, we offer a supportive workplace where you can grow your career, feel valued and make a meaningful impact every day.

The opportunity

Join headspace and be part of a supportive, values-driven team dedicated to improving the mental health and wellbeing of young people aged 12-25. We are committed to creating a safe,



inclusive and empowering environment where young people feel welcome, supported and encouraged to seek help when they need it.

About the role

We are seeking a warm and customer-focused Casual Receptionist to provide a welcoming first point of contact for young people, families and carers accessing our mental health, wellbeing and AOD services. Using your empathy, emotional intelligence and strong administration skills, you will help create a positive and supportive experience while managing appointments, referrals and reception duties in a busy community healthcare setting.

This role requires the flexibility to work across our Malvern & Hawthorn headspace locations with the availability to provide additional reception cover during periods of annual leave and team absences.

What we offer

At AccessHC, you'll be part of a supportive, team-oriented team dedicated to making a meaningful difference in the community. We foster a culture of connection, growth and belonging, providing opportunities to develop professionally while making a positive impact every day.

The position encompasses an extensive range of benefits:

- A supportive and values-based culture alongside an engaged workforce




- Culture of trust and empowerment for people to grow and thrive
- Commitment to a work-life balance that includes flexible working conditions
- An authentic focus on staff wellbeing and health with programs like our Wellbeing Connector Program, Personal Resilience Plans and the Wellbeing Well
- Commitment to ongoing professional development and career growth
- Paid parental leave and opportunity to purchase additional leave
- Annual leave loading
- Generous salary packaging opportunities (up to $15,990 per annum + $2,650 meals/entertainment expenses)
- Provide a welcoming, youth-friendly and accessible reception service to young people and their friends/carers
- Operate switchboard, provide information and activities and services offered by the Centre
- Scheduling and changing appointments, sending SMS reminders
- Processing of Medicare, HiCAPS, and cash operations
- Conduct health screening prior to face-to-face appointments, where required
- Process recalls and reminders for young person follow up as directed by GP
- Conduct daily opening and closing procedures
- Maintain neat and tidy service areas
- Assist with the collection, distribution, scanning and responding to mail, faxes, email and messages
- Other relevant duties as negotiated with management

Desired Skills and Experience

What you will bring Key Selection Criteria

- Experience in delivering reception services within a community health centre, medical practice or mental health service
- Experience using TrakCare, Medical Director, Pracsoft or other electronic health r

📌 Casual Receptionist headspace Malvern (Melbourne)
🏢 Access Health and Community
📍 Melbourne