MTX APAC is seeking an experienced Senior Solution Architect to join our growing team. MTX APAC is a global cloud technology consulting firm that enables organisations to modernise through digital transformation. With data as the new currency, MTX APAC helps transform long-term strategy with outcomes in mind around happiness, health and economics.

With expertise in the government and public sector, MTX APAC provides proprietary designs and cutting-edge concept accelerators around a multitude of programs, including strategic blueprinting, licensing and permitting, inspections, grants management, case management, and program management. We are a Salesforce Summit partner with specialist expertise in Sales, Service and Experience Cloud, Health Cloud, Public Sector Solutions (PSS), Tableau, Mulesoft, Marketing Cloud, etc.

Responsibilities:

- Design end-to-end Salesforce solutions leveraging Professional Services Suite (PSS), Omni-Channel, Field Service, and related clouds.
- Define solution architecture, data models, integration patterns, and system design aligned with client business goals.
- Lead technical architecture reviews and ensure adherence to Salesforce best practices and platform governance.
- Evaluate and recommend fit-for-purpose Salesforce products and AppExchange solutions.

Workshop Facilitation:

- Plan and facilitate discovery workshops, design sessions, and process-mapping sessions with client stakeholders, from C-suite leaders to end users.
- Lead business process workshops to identify current-state pain points and define future-state workflows.
- Drive alignment across business, IT, and delivery teams through structured facilitation techniques.
- Create and present workshop outputs,



including process flows, capability maps, and solution blueprints.

Agile Delivery & User Stories:

- Write clear, concise, and well-structured user stories, acceptance criteria, and functional specifications.
- Groom and prioritise the product backlog in partnership with Product Owners and project managers.
- Work within Agile/Scrum delivery frameworks, contributing to sprint planning, retrospectives, and demos.
- Translate complex business requirements into actionable technical work items for development teams.

Client Engagement & Stakeholder Management:

- Act as the primary technical point of contact for client stakeholders throughout the engagement lifecycle.
- Build trusted-advisor relationships with client business and IT leaders.
- Communicate solution decisions, risks, and trade-offs clearly to technical and non-technical audiences.
- Support pre-sales activities, including solution scoping, effort estimation, and proposal development.

What you will bring:

Required Qualifications:

- 7+ years of experience in Salesforce consulting or solution architecture roles.
- Deep hands-on expertise in Salesforce Professional Services Suite (PSS), including Projects, Resource Management, and Time & Expense.
- Proven experience with Salesforce Omni-Channel,



including routing configurations, presence management, and agent/supervisor tools.
- Strong understanding of Salesforce platform fundamentals, including declarative configuration, Apex, LWC, SOQL, and APIs.
- Demonstrated experience facilitating workshops and leading client-facing discovery and design sessions.
- Proven ability to write user stories, functional requirements, and technical specifications.
- Experience with Agile delivery methodologies such as Scrum, Secure, or equivalent.
- Strong communication, presentation, and stakeholder-management skills.

Preferred Qualifications:

- Experience with Salesforce Field Service (FSL) and Agentforce.
- Exposure to Public Sector or government clients is highly regarded.
- Familiarity with integration patterns using MuleSoft or other middleware platforms.
- Experience with data-migration strategies and tools.
- Background in pre-sales, solution scoping, or bid/proposal activities.
- Strategic Thinking – Connect business strategy to Salesforce platform capabilities.
- Facilitation & Communication – Engage confidently and effectively with diverse stakeholder groups.
- Problem Solving – Take a creative and pragmatic approach to complex business and technical challenges.
- Attention to Detail –Maintain rigorous documentation, user stories, and solution-design artefacts.
- Collaboration – Work effectively across client teams, delivery pods, and internal practices.
- Continuous Learning – Proactively build knowledge of new Salesforce products and delivery approaches.

What we offer:

- Flexibility of remote work, enabling you to operate from the s

📌 Senior Solution Architect (Melbourne)
🏢 MTX APAC
📍 Melbourne