First Nations Program Delivery Manager | Consumer Job Description

Job Alerts Link First Nations Program Delivery Manager | Consumer Job ID: 2811 Business Unit: Consumer Management Job Family: Strategy & Transformation Category: Project Management Location: Melbourne, VIC, AUS, 3000 | Brisbane, QLD, AUS, 4000 | Employment Type: Permanent Employee Class: Full Time Closing Date: 06/11/2026

Are you ready to turn reconciliation commitments into real-world change and lead the journey toward culturally safe, accessible banking for First Nations communities?

It starts here. With Bendigo Bank… and you.

At Bendigo Bank, we believe that banking should empower everyone. As our First Nations Program Delivery Manager within the Consumer division, you’ll step into a high-impact, purpose-led role dedicated to bringing our Enterprise First Nations Customer Plan and Reconciliation Action Plan (RAP) commitments for the division to life. This isn't about passive compliance or ticking boxes—it’s about spearheading genuine behavioural and systemic change, dismantling barriers to financial inclusion, and elevating cultural capability across our customer-facing teams nationwide.

Reporting directly to the Head of Customer Workforce Enablement – Consumer, you will be the driving force behind strategic partnerships with First Nations-led learning providers, co-designing practical, scenario-based learning solutions that resonate with frontline reality. Working in close, respectful partnership with our Mob@BEN employee network group, RAP Working Group, business leaders, and community partners, you will ensure that First Nations perspectives, lived experience, and principles of self-determination remain central to how we design, deliver,



and embed meaningful outcomes.

Key Responsibilities:

- Drive Program Delivery, RAP Implementation & Governance: Serve as the end-to-end implementation lead for the Frist Nations Customer Plan and all Reconciliation Action Plan (RAP) actions owned by the General Manager Retail Banking and collaborate across all customer-facing actions, managing schedules, milestones, and risk governance across these workstreams.
- Co-Design Cultural Learning Pathways: Partner with First Nations-led education providers to co-design culturally protected, practical, and scenario-driven learning modules, replacing generic compliance training with tailored pathways for high-impact teams (including our Dedicated First Nations Contact Centre Line, Retail Network, and Financial Crimes & Customer Protection).
- Champion Financial Inclusion: Collaborate across customer-facing, operational, and product teams to identify and dismantle structural barriers, ensuring accessible, respectful, and culturally informed banking experiences for First Nations customers.
- Uphold Cultural Safety & Manage Cultural Load: Foster authentic, trusted relationships with Mob@BEN, First Nations employees, and community stakeholders—ensuring diverse voices guide program design while actively protecting First Nations team members from unreasonable cultural load.




- Embed Sustainable Change and Capability Uplift: Equip and coach people leaders with practical toolkits, conversation guides, and frameworks to embed cultural capability into everyday routines, onboarding, and 1-on-1 coaching.
- Lead Constructive & Respectful Advocacy: Confidently and respectfully challenge existing processes, assumptions, and ways of working that may create unintended barriers for First Nations people.
- Embed Risk Ownership & Cultural Safety: Navigate and operate within the Bank’s risk management and compliance frameworks, ensuring all program initiatives are delivered safely, whilst proactively identifying, managing, and escalating operational or cultural risks.

First Nations applicants are strongly encouraged to apply for this role.

To succeed in this role, we’d love you to have:

- Deep Cultural Grounding & Connection: Demonstrated experience working alongside Aboriginal and Torres Strait Islander peoples, communities, or organisations, underpinned by a strong understanding of cultural protocols, diverse histories, contemporary issues, and self-determination. First Nations applicants are strongly encouraged to apply for this role.

- Proven Delivery / Project Capability: A track record of successfully managing complex initiatives or programs of work from planning through to operational embedment, with strong risk awareness and governance acumen.
- Genuine Co-Design Mindset: Experience in authentic collaboration and co-design, with the cultural judgment to know when and how to seek appropriate cultural authority and First Nations community advice.
- Empathetic & Influential Communication: Outstanding interpersonal skills with the confi

📌 First Nations Program Delivery Manager | Consumer (Brisbane)
🏢 Bendigobank
📍 Brisbane