My client is a leading technology consultancy known for delivering enterprise Microsoft solutions across complex environments. As they continue to grow their Managed Services practice, they are seeking an experienced Dynamics 365 Support Engineer to support and optimise business-critical Customer Service, Contact Center and Power Platform environments.

Experience supporting Dynamics 365 Customer Service / Contact Center

Strong capability across Power Platform – Power Automate, Power Apps, integrations

L2/L3 support experience with strong troubleshooting and incident response skills

Understanding of case management, unified routing and D365 configuration

Clear communication with technical and non-technical stakeholders

Familiarity with ISM, Essential 8, NIST standards (desirable)

Australian Citizenship required; security clearance highly regarded

This is a great prospect for a proactive support engineer who enjoys solving problems, improving systems, and delivering excellent client experiences. The role is also open to most Australian locations including Sydney, Melbourne, Brisbane and is mainly working from home.

📌 Support Engineer (Sydney)
🏢 TRC Group
📍 Sydney