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Recovery Officer – Remote

3001 Melbourne Caitlin's Business

Posted 7 days ago

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Job Description

Summary:

As a Recovery Officer in our Property Recoveries team, you will play a crucial role in managing pre-litigated recovery claims for damages to our customers’ property. This entry-level position is ideal for individuals looking to start their career in the financial services industry, specifically within claims management. You will investigate incidents and pursue resolutions that balance commercial interests with customer satisfaction and legal considerations.

Responsibilities:

- Manage a portfolio of property recovery claims from initiation to resolution.
- Issue tailored written demands to third parties, clearly outlining liability based on the unique facts of each case.
- Conduct outbound calls to third parties and insurers to pursue recoveries.
- Review technical reports (e.g., building, plumbing, electrical) to assess liability.
- Confirm quantum by matching quotes to invoices and verifying documentation of damage.
- Use internal and external tools to locate contact and insurance details.
- Negotiate and resolve disputes regarding liability and quantum.





Qualifications:

- Bachelor’s degree or equivalent experience preferred but not mandatory.
- Entry-level experience in customer service or claims management is desirable but not required; training will be provided.
- Strong communication skills, both verbal and written, with an ability to articulate complex information clearly.
- Basic understanding of property insurance principles is advantageous but not essential; willingness to learn is key.
- Proficient in using Microsoft Office Suite (Word, Excel) for documentation purposes.

Join Our Team as a Business Development Manager (BDM) – Melbourne

Are you passionate about driving business growth in a vibrant, quick-paced company? Yes Medical Group – a leader in medical consumables, devices and equipment in Australia & New Zealand – is looking for a motivated Business Development Manager to join us in Melbourne and make a real impact.

At Yes Group, you’ll be part of a company that values Innovation, Care, Trust, and Taking Action. We’re fast-growing and proud to combine medical supplies with cutting-edge technology to deliver exceptional service.

Your Role

As our Business Development Manager, your role is pivotal in our growth journey. Key responsibilities include:





- Prospecting and Lead Management: Identify and research prospects, thoroughly understanding their needs and pain points. Use our CRM to manage leads professionally, moving prospects through the sales pipeline with clarity and purpose.
- Engaging Clients: Conduct drop-ins, phone calls, and follow-ups to generate fresh business. Collaborate with internal teams to prepare tailored presentations and compelling proposals that highlight our value.
- Client Onboarding: Take full ownership of onboarding new clients by coordinating internal teams to ensure smooth delivery, timely communication, and a great customer experience from day one.
- Account Management: Build and maintain strong ongoing relationships with existing clients, regularly checking in to ensure satisfaction and identify opportunities for upselling or added value.
- Reporting and Analysis: Provide weekly reports on sales progress, pipeline status, and client updates to the National Sales Manager. Analyse data to track performance and identify areas for improvement.
- Collaboration: Work closely with marketing, supply chain, and sales support teams. Participate in cross-department meetings focused on strategy, planning, and customer experience to amplify overall business performance.
- Budget Management: Manage and work within your allocated expense budget responsibly to maximize your contribution to company performance.

Who thrives here?

You’ll excel if you embody our core attributes:

Humble: You share credit, celebrate team success, and prioritize collective

📌 Lead Construction Surveyor — Own (Melbourne)
🏢 Total Surveying Solutions
📍 Melbourne