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We’re looking for a Guest Services Agent with a twist at Adina Hotel Brisbane.For starters, you’ll love putting others first and you’re smiling when they are – you’re the definition of a people person. Being the go-to for guests, managing admin and giving real local advice is all part of the deal.A magnet for happiness, you hold the secrets to a whole city; the kind of places and experiences others shrug off as urban myth.What you don’t know, you’ll find out to unlock unrivalled staycations. Plus, you’ll add your own unique mix of passion, drive, organisation and flex to everything you do (and make it all look effortless).Like us, you always go the extra mile to make guests feel at home. So do we. It’s the reason our guests book, repeat book and love us – and it’s why we want you on our team.Make no mistake, we’re looking for talented people. But the payoff is big; there’s endless possibilities, a outstanding team and the chance to make a real difference.Like you, we wake up with a positive mindset, roll up our sleeves and make the most of whatever comes our way. Every day.We value people with authentic charisma, celebrate the uniqueness of every team member and are big on sharing the rewards.If this sounds like your place,



then dive in and find more. You deserve it.

We are seeking a Guest Service Agent to join our team. The ideal candidate will be responsible for providing exceptional customer service to guests, ensuring their stay is comfortable and enjoyable. The Guest Service Agent will be the first point of contact for guests, handling inquiries, and resolving any issues that may arise during their stay.

The position is casual with roughly 28-32 hours per week on offer. We can consider permanent for the right candidate if desired. The successful candidate will be required to work a variety of rotating shifts, including weekends and public holidays. Hotel hours are from 7am to 10pm, with a morning, mid or evening shift allocated.

Responsibilities:

- Greet guests upon arrival and check them into their rooms
- Provide information about hotel amenities, services, and local attractions
- Respond to guest inquiries and resolve any issues that may arise during their stay
- Process payments and maintain accurate records of guest transactions
- Coordinate with housekeeping and maintenance staff to ensure guest rooms are clean and well-maintained
- Assist with the planning and execution of events and conferences hosted at the hotel
- Maintain a professional and courteous demeanor at all times

Qualifications:





- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Excellent communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Strong attention to detail and organizational skills
- Proficient in Microsoft Office and other computer applications
- Ability to work flexible hours, including nights, weekends, and holidays
- Unrestricted automatic or manual driver’s license is essential

Welcome to Elysium Noosa Resort an elegant retreat set in the heart of one of Australia’s most iconic coastal destinations.

Elysium Noosa has been thoughtfully reimagined across every guest touchpoint - from CibariaNoosa /Bar Capri on Hastings Street to our rooms and suites. This transformationestablishesa new benchmark for luxury hospitality on the Sunshine Coast.

Our team is dedicated to creating guest experiences that feel both effortless and deeply personal. Every interaction is guided by care, intuition, and attention to detail, delivering moments of delight that elevate each stay.

Job Description

- Promptly answer all requests for reservations and record them accurately.
- Communication between Front Office and Reservations Office open and reciprocal.
- Ensure completion of daily duties (e.g. Correspondence, Reports, etc)
- Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson
- Ensure that any payment issues are brought to the attention of the Reservations Supervisor and Financial Controller.
- Ensure Authority Forms are received and

📌 RV Guest Service Specialist: Flexible Hours (Queensland)
🏢 Tourism Holdings Pty
📍 Queensland