Builders Discount Warehouse – Brendale QLD

A full-time online sales advisor who answers every enquiry that reaches BDW online, and starts conversations with high-intent shoppers before they leave. You'll be the first dedicated team member in the new online sales and service desk, with the opportunity to help shape how it grows. This is a hands-on sales role where you'll connect with builders, renovators and homeowners, understand what they need, and help them feel confident about their next purchase.

Key responsibilities

Connect with customers through live chat during rostered hours, aiming to respond within a minute

Follow up overnight enquiries by phone or email before 9am

Guide customers with clear, helpful advice on products, specifications, dimensions, finishes, lead times and delivery

Provide freight quotes and delivery timeframes, and arrange delivery when the customer is ready to proceed

Work confidently within published pricing and approved promotions, with support from the lead for any exceptions

Reach out to shoppers who may benefit from support, including those with larger baskets, repeat visits or active kitchen and bathroom projects

Complete orders in Shopify or through the store whenever you can support the customer from start to finish

Prepare quotes for multi-item and project enquiries, and keep customers informed as they make their decision

Connect kitchen, bathroom and larger project customers with the right specialist team, providing a clear brief and staying involved until the handover is complete

Record the outcome of each conversation and capture questions that need further investigation to help improve the website and product information

About you

Two or more years selling or advising customers in building supplies, hardware,



trade supply, bathroom or kitchen retail — or a strong record in inside sales where product knowledge mattered

The ability to write quickly, clearly and warmly: most of this job is typed, and you will often hold three conversations at once

Comfort reading a price list, a spec sheet and a stock figure, and knowing when a number looks wrong

Genuine interest in starting a conversation with a stranger who has not asked you to

Composure when a customer is frustrated, and the judgement to know when to elevate rather than improvise

Discipline with the record: tagging every conversation, every time, without being reminded

Desirable: Experience on a live chat platform (LiveChat, Zendesk, Gorgias, Intercom or similar)

Desirable: Experience with Shopify or another ecommerce platform, and with an ERP such as Pronto

Desirable: Trade-facing experience: understanding how a builder or a cabinetmaker buys, and what a quote needs to contain

Desirable: Working knowledge of bathroom, kitchen or tapware ranges

About us

Builders Discount Warehouse is an established South East Queensland retailer with locations in Brendale, Slacks Creek and Arundel—and ambitious plans for online and national growth. This is an opportunity to join at an important stage, make a visible impact and help build a digital sales channel backed by an experienced retail business.

Real ownership and influence—you'll help shape how the online sales desk works as it grows

A competitive base salary plus an incentive that rewards the orders you help win

Staff pricing across BDW's product range

Practical training in LiveChat, Shopify and Pronto, with support to build your product knowledge

A genuine prospect to progress into the Online Sales & Service Lead role as the team expands

📌 Online Sales Advisor (Brisbane)
🏢 Builders Discount Warehouse Pty
📍 Brisbane