- Term: Fixed-term, full-time basis until 31 July 2027
- Remuneration: $111,341 to $120,557 pa (HEW6) (inclusive of $94,084 to $101,872 salary pa, 17% superannuation and 17.5% recreation leave loading)
- Location: Kelvin Grove (hybrid option available)
- Open to: Current staff members of QUT who have unrestricted work rights in Australia for the duration of the fixed-term appointment. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people who are not QUT staff are also eligible and encouraged to apply. Please note that current staff wishing to be considered for secondment to this position must seek prior approval from their supervisor before submitting an application.

- $94,084 to $101,872
- Fixed-term, full-time
- Kelvin Grove (hybrid option available)
- Reference number: 26584
- Term: Fixed-term, full-time basis until 31 July 2027
- Remuneration: $111,341 to $120,557 pa (HEW6) (inclusive of $94,084 to $101,872 salary pa, 17% superannuation and 17.5% recreation leave loading)
- Location: Kelvin Grove (hybrid option available)
- Open to: Current staff members of QUT who have unrestricted work rights in Australia for the duration of the fixed-term appointment. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people who are not QUT staff are also eligible and encouraged to apply. Please note that current staff wishing to be considered for secondment to this position must seek prior approval from their supervisor before submitting an application.

Who are we looking for?

We are seeking a Service Transformation Officer to join Student Administration, People Services, Administrative Division.





The Service Transformation Officer supports service transformation and continuous improvement across Student Administration by providing specialist support in information management, digital tools, reporting and automation. The role works closely with stakeholders to improve ways of working, develop communication and capability resources, and deliver practical solutions that enhance service quality, operational efficiency, and user experience.

We’re offering this role as a hybrid position as part of QUT’s commitment to embracing the opportunities created by a more virtual and connected world.

About Us

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

The Student Administration department makes a key contribution to the delivery of student services that span the student lifecycle: admission, enrolment, billing and invoicing, timetable management and class registration, examinations, results, records management,?progression?and graduation. The department supports international, domestic and research higher degree students, in collaboration with specialist service partners across the university..

What You Need To Succeed





- Education, training and/or experience equivalent to the completion of a degree in business, communications, information management or a related discipline, combined with subsequent relevant qualified experience.
- Demonstrated experience administering and maintaining information and knowledge repositories (e.g. SharePoint, Confluence, intranet or web platforms), developing digital content and applying information governance, records management and content quality standards.
- Well-developed written and verbal communication skills, including the ability to develop clear, user-focused communications and resources, and effectively engage with stakeholders to provide advice, gather information, and facilitate problem solving.
- Demonstrated experience supporting service improvement or business change initiatives, including process analysis, documentation, requirements gathering, stakeholder consultation, and the implementation of practical improvements.
- Demonstrated analytical and problem-solving skills, including experience extracting, validating and interpreting data, and organising reports and dashboards to support operational decision-making and continuous improvement.
- Proven experience using digital technologies and business applications to support automation and digital improvement solutions (e.g. SharePoint, Teams, Power BI, Power Automate and Microsoft Copilot). This includes the ability to apply sound judgement when troubleshooting issues or escalating matters.
- Demonstrated commitment to equity, diversity and Indigenous Australian engagement.

Life at QUT

We’re Committed To Building a Culture That Fosters Con

📌 Service Transformation Officer (Brisbane)
🏢 QUT (Queensland University of Technology)
📍 Brisbane