JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Shaping the future of real estate for a better world At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. JLL is a global leader in helping clients envision where people live, work, play, shop, and eat.

Benefits:

- 18 weeks paid parental leave for Primary Carer after 6 months of service
- Private Health Insurance Discounts
- Gym & Wellbeing Discounts
- Employee assistance program
- Health & Beauty Discounts
- Novated Lease for EV Cars
- ‘You Days’ – 2 extra leave days
- Ongoing training & development
- Enjoy complimentary coffee just up the road at the JLL Head office.

What this job involves:

This position is responsible for the end-to-end Occupant and Guest Experience within the assigned portfolio, with the focus on providing outstanding Experience in the Workplace. With Experience at the core of the gearing of the service delivery,



workplace activities need as human-centric and engagement focused as possible, with team management, site operations, service contracts, sourcing, procurement and financial decisions made with this ultimate target of Delight in mind, while maintaining safe working practices throughout all we do. The role acts as the single point of contact for the Global Real Estate (“GRE”) client team regarding Workplace activities at a Country level, and supports account initiatives by driving consistent implementation and delivery. A key aspect of this role is engagement, interfacing not only with GRE, but also other service partners such as Security and Dining Services, with Landlords as relevant, along with the lines of business and occupants as the ultimate service recipients.

Main Duties:

Transforming to the Workplace Team of the future Develop existing and bring in new talent and capabilities, provide training and support and encourage further growth opportunities Introduce technology and digital platforms to enable Country team to be mobile and present on the occupant floors Develop an active and visible Workplace Experience Team Ensure there is a highly proactive, responsive, dynamic and agile team Client/Stakeholder Management (in support of the Workplace Cluster lead)



Pro-actively develop and manage Client relationships ensuring that expected service levels are achieved Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators Deliver an exceptional quality of service to the Client, as reflected by Client feedback Leadership / Staff Management Actively encourage an environment that supports teamwork, co-operation, performance excellence and personal success Proactively manage the team to deliver Delight Develop the team through performance assessments and training, managing staff workload through correct resourcing and developing a succession plan for key team members and in office Vendors Operations Management Ensure the delivery of all operational requirements as per the client scope of works across country Develop and implement operational procedures and performance measures to ensure simplification and accuracy of work methods, reliability of systems and consistency Support Regional initiatives such as user experience programs, JLL system roll-outs, regional training programs/workshops and other initiatives as appropriate, through driving implementation and consistency across the Region Drive Client specific initiatives such technology roll-outs, benchmarking, best practices etc. Ensure site financial operations are meeting or exceeding targets and financial processes as well as controls are adhered to at all times. Ensure compliance with JLL and client Health, Safety, Environment and Risk Management policies and procedures Ensure data integrity of all systems across the Region and perform audits from time to time Ensure meeting or exceeding SLA/KPI scores Ensuring up to date information on Client’s Property Services SharePoint Hire, attract and retain a team of top talented employees and to ensure company standards are met Responsible

📌 Workplace Lead ANZ (Sydney)
🏢 Jones Lang Lasalle
📍 Sydney