Patient Access Clerk - Registration and Templates

Company:

Company: Liverpool University Hospitals NHS Foundation Trust

A Vacancy at Liverpool University Hospitals NHS Foundation Trust.

An exciting opportunity has arisen within our Patient Registration and Template Team at Broadgreen Hospital for Full time and Part time Patient Access Clerks. We are a hard working, dynamic team that provides administrative support to the care groups in the registration and management of referrals and templates for all appointment priorities (routine/urgent/2ww). We hope to recruit an organised and enthusiastic administration clerk that is flexible and looking to be a part of a great team.

If you are passionate about admin and the NHS, and are looking for a position that builds skills and knowledge this could be the job for you.

We are focused on delivering the best possible service for our patients, if you would like to be a part of providing great services to our community then this could be the perfect opportunity for you.

The post holder has responsibility to undertake the full range of duties commensurate with the role (registration/booking/template management/general) and shall as necessary be adaptable in providing cover for absent colleagues in order to maintain service provision.

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women’s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region,



with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Women’s Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. TheRoyal Liverpool University Hospitalis the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women’s, visit theircareers page.

The post holder shall follow all the policies and procedures of the organisation.

Registration

Register patient on PAS for outpatient episode commensurate with relevant referral and use Summary Care Record (SCR) to validate patient information (NHS No).

Issue new hospital number (RQ6) and prepare any new documents for new patients to the Trust in accordance with Trust Policy.





Ensure all referrals are date stamped upon receipt.

Scan referral letters into the referral workflow system in date/terminal digit order adhering to departmental processes, systems and protocols and ensuring that the correct level of clinical urgency is applied.

Forward referrals to appropriate clinician/department for authorisation via relevant workflow processes.

Respond to telephone enquiries from Referrer requesting status updates for patients.

Ensure complete compliance with Trust Elective Access Policy

Booking of appointments

Liaise with secretaries and admin departments regarding booking of appointments, referral letters etc.

Using PTL’s and the PAS system, in chronological order, invite patients and book appointments as appropriate.

Process patients from TAL (Telephone appointments line) identifying available appointment slots.

Manage appointments generated by the Electronic Referral System (ERS) in line with local/national standard operating procedures. This includes slot issues, cancelling appointments, rebooking appointments and sending confirmation letters. Refer to line manager any issues which jeopardise 18 week pathways.

To process and prioritise the scheduling of outpatient appointments due to clinical urgency and length of wait and in accordance with departmental procedures, protocols and Trust Policies.

Receive and process telephone calls from relatives/carers of patients informing the Trust of the patient’s death and amend PAS accordingly. This may require sensitive handling.

Telephone patients to negotiate convenient outpatient appointments or receive calls from patients/relevant others (e.g. Other Hospitals) re

📌 Patient Access Clerk (Liverpool)
🏢 Liverpool University Hospitals NHS Foundation Trust
📍 Liverpool