About Us:

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower businesses with agile digital at scale to deliver unprecedented levels of performance and customer satisfaction. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovative ecosystem.

Recognized as the #1 Top Employerin Australia for the second year in a row, Infosys offers a workplace where careers grow with purpose. As an AI‑first organization, we empower our people to work on next‑generation technologies, continuously learn, and create impact at scale—supported by a culture rooted in care, inclusion, and excellence.

Join Infosys and be part of a culture that’s not just promised—it’s certified. #TopEmployer2026 #ThriveAtInfosys

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Role Description:

We are seeking a highly motivated Kofax / Tungsten TotalAgility (TTA) Consultant with robust experience in document automation, intelligent document processing, and production support. The ideal candidate will be responsible for developing, maintaining, and supporting enterprise document processing solutions using Tungsten TotalAgility (formerly Kofax TTA) and related technologies.

Location:



Melbourne.

Salary: AUD 108571 - 119893 Annual Gross.

Please Note: The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes.

Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.

Roles & Responsibilities :

This role involves designing workflows and forms, implementing OCR and Intelligent Document Processing (IDP) solutions, managing document capture processes, configuring business rules, and supporting case management applications. The consultant will also be responsible for troubleshooting application and integration issues, providing production support, and ensuring service stability in regulated enterprise environments.

Key Responsibilities:

- Develop, enhance, and maintain TTA workflows, forms, and document automation solutions.
- Configure and support OCR and Intelligent Document Processing (IDP) solutions for document classification and data extraction.
- Manage document capture, queue management, and case management processes.
- Create and maintain business rules to automate manual and document-centric workflows.
- Support integrations with enterprise applications through REST APIs and web services.




- Investigate and resolve application, database, and infrastructure-related issues.
- Perform SQL Server troubleshooting and query analysis.
- Support and troubleshoot Windows Server and IIS-hosted applications.
- Conduct log analysis, root cause analysis (RCA), and performance diagnostics.
- Collaborate with business stakeholders, developers, and support teams to deliver enhancements and resolve production issues.
- Participate in testing, releases, deployments, and continuous improvement initiatives.
- Ensure adherence to SLA targets, governance requirements, and support processes.

Required Technical Skills:

TTA & Document Automation

- Kofax Capture
- OCR and Data Extraction Solutions
- Workflow Development & Automation
- Forms Development
- Business Rules Configuration
- Case Management
- Document Lifecycle Management
- Records Management

Platform & Integration Skills:

- SQL Server troubleshooting and query analysis
- REST API integration and support
- Web Services troubleshooting and integration support
- IIS administration and troubleshooting
- Log analysis and production diagnostics
- Application monitoring and support

Support Experience Required :

- Change Management
- ServiceNow or similar ITSM platforms
- Production support in regulated enterprise environments
- Root Cause Analysis (RCA) and issue resolution
- Release and deployment support
- SLA-driven support and operational governance
- Application support and operational monitoring

Preferred Skills

- Experience in Financial Services, Banking, Insurance, or Superannuation domains.
- Experience supporting member onboa

📌 Kofax TTA consultant (Melbourne)
🏢 Infosys
📍 Melbourne