Visit Esperance - The Promise

Provides high level information technology and communications support and advice to clients. Coordinates day to day ICT support functions, including task assignment, incident escalation and resolution and queue management. Develops and maintains the clinical and business information systems to support the operations and strategic information needs of the organisation. This is a Permanent Full Time appointment.

Visit Esperance - The Promise

Position Profile

Provides high level information technology and communications support and advice to clients. Coordinates day to day ICT support functions, including task assignment, incident escalation and resolution and queue management. Develops and maintains the clinical and business information systems to support the operations and strategic information needs of the organisation. This is a Permanent Full Time appointment.

Area Profile

The WA Country Health Service (WACHS) is the largest country health system in Australia and one of the biggest in the world, providing health services to approximately half a million people, including 45,000 Aboriginal people, over a vast two and a half million square kilometre area. The organisation comprises seven regions, with a strong network of public hospitals, health services and health centres located across rural and remote Western Australia. Our core business is the provision of quality, accessible health services to country WA residents and visitors.

Suitability Criteria

Suitability recognises that a range of factors contribute to merit, including skills, knowledge, abilities, behaviours, ethical alignment and relevant operational requirements.



The suitability requirements below are derived from the Job Description Form and define what will be assessed to determine your suitability for the role:

- Communicates clearly and respectfully with patients, staff and stakeholders with a focus on great customer service.
- Works effectively as part of a busy team to deliver secure and timely ICT services in person and remotely.
- Able to analyse and resolve complex ICT issues in a large corporate environment.
- Able to analyse and resolve ICT networking issues in a Microsoft network operating environment.
- Prepares documentation and client advice to a high standard suitable for management.

Employee Benefits

In addition to the great salary our employees enjoy an amazing range of benefits which may include (in line with operational requirements):

- 12% employer contributed superannuation into a fund of your choice. For further information on superannuation click here
- Access to generous salary packaging arrangements
- Professional Development Opportunities and Study Leave/assistance
- Flexible working arrangements
- Flexible leave arrangements
- Other professional and location based allowances

For Further Job Related Information

We encourage you to contact Danielle Mautama on 0457 150 783.

Applicants Are Required To Provide





- A statement addressing the suitability criteria, (maximum 3 pages) outlining your skills, experience, knowledge and what you will bring to the role
- A detailed curriculum vitae (CV) summarising your relevant experience and ability to meet the position requirements
- The names and contact details of two (2) professional referees, preferably including your current or most recent manager

These documents should be complete and ready to attach prior to applying online. Please ensure you allow sufficient time to complete the online application process as you will be required to answer various questions and attach your documentation.

Further information about the role, including key duties please see the Job Description Form (available online at www.jobs.health.wa.gov.au).

Eligibility to Apply: To be eligible for appointment, applicants must have valid Australian work rights. This includes visa holders. Permanent appointments may be made to individuals who hold citizenship, permanent residency, or visas that enable ongoing employment in Australia.

WA Health is committed to eliminating all forms of discrimination in the provision of our service. We are committed to the National Principles for Child Safe Organisations. We embrace diversity and strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds and people with disabilities.

WA Health supports flexible working practices within the context of a quality health service. WA Health is committed to a smoke free environment across all buildings, grounds and v

📌 Senior ICT Field Support Officer (Shire of Esperance)
🏢 Wa Country Health Service
📍 Shire of Esperance