Student Experience and Engagement Coordinator

Founded in 1982, JMC Academy is Australia's leading private college in the Creative Industries, with campuses in Sydney, Melbourne and Brisbane delivering Diploma, Undergraduate and Postgraduate qualifications across a range of creative disciplines.

For over 40 years, we've empowered aspiring creatives through industry-connected education, practical learning experiences and strong industry partnerships, helping students turn their passions into rewarding careers.

By nurturing, supporting and mentoring students who are dedicated to their craft, we help shape the next generation of creative professionals and industry leaders.

About Us

Founded in 1982, JMC Academy is Australia's leading private college in the Creative Industries, with campuses in Sydney, Melbourne and Brisbane delivering Diploma, Undergraduate and Postgraduate qualifications across a range of creative disciplines.

For over 40 years, we've empowered aspiring creatives through industry-connected education, practical learning experiences and strong industry partnerships, helping students turn their passions into rewarding careers.

By nurturing, supporting and mentoring students who are dedicated to their craft, we help shape the next generation of creative professionals and industry leaders.

About the Role

The Student Experience and Engagement Coordinator plays an important role in creating a vibrant, inclusive and engaging student experience at JMC Academy.

Working closely with students, academic teams and professional staff, you will help bring JMC's student experience framework to life by fostering student connection, belonging and engagement throughout the student journey.





You will coordinate a range of student engagement initiatives, feedback mechanisms and student-led activities that help strengthen community, improve student satisfaction and contribute to positive retention outcomes.

This role combines student engagement, stakeholder collaboration, program coordination and student voice governance, while helping to create a consistent and positive experience for students across campus.

The role is based at our Brisbane campus and is offered as a full-time permanent prospect.

What's Involved?

- Coordinate and administer the Student Voice Council, including elections, meetings, agendas and action tracking.
- Facilitate meaningful feedback loops between students and campus leadership, ensuring student feedback is acknowledged, monitored and actioned.
- Maintain records of student-raised themes and support communication of outcomes and initiatives.
- Contribute to student engagement reporting and provide insights on student sentiment and experience trends.
- Assist with pulse surveys, engagement initiatives and student feedback activities.
- Monitor student participation and engagement trends and identify opportunities to strengthen student connection and belonging.
- Escalate emerging student concerns and engagement risks appropriately while collaborating with support services and academic teams.




- Support the development and delivery of student engagement programs, events and community-building initiatives.
- Act as an advocate for student experience and engagement across the campus workplace.
- Collaborate with academic and professional staff to support student success, retention and wellbeing outcomes.
- Contribute to initiatives that enhance the overall student journey and campus culture.
- Maintain accurate records, documentation and reporting relating to student engagement activities.

Are You Who We're Looking For?

You will know this role is for you if you:

- Have experience working in student engagement, student services, higher education, community engagement, events, customer experience or a related field.
- Demonstrate a genuine passion for improving student experience, engagement and belonging.
- Understand the relationship between student engagement, satisfaction, retention and success.
- Have experience coordinating events, student programs, clubs, societies, peer leadership initiatives or representative bodies.
- Possess strong stakeholder engagement skills and can build effective relationships with students, academic teams and professional staff.
- Have experience analysing feedback, survey results or engagement data to support continuous improvement.
- Can effectively manage multiple priorities and initiatives within structured timeframes.
- Are proactive, organised and outcomes-focused.
- Have strong communication and interpersonal skills.
- Are confident working both independently and collaboratively across teams.
- Have experience working in higher education or the creative industries (desirable).

📌 Student Experience and Engagement Coordinator (Brisbane)
🏢 Jmc Academy
📍 Brisbane