JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Shaping the future of real estate for a better world

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves:
As the Operations Manager for our multi mixed-use portfolio, you will oversee the day-to-day operations of an exciting, high-profile asset mix featuring a retail shopping centre, an office tower, and a commercial parking station. In this energetic and fast-paced environment, you will ensure these assets are meticulously managed and maintained to our perfecting standards while collaborating closely with our fantastic client. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees.

You will focus on strategic planning, the lifecycle of plant and equipment, project management, and the sustainability and economic performance of all assets. What sets JLL apart is our culture of collaboration, locally and across the globe, which will empower you to deliver outstanding operational outcomes alongside our onsite team.

An overview of the role:
Delivering onsite operations management procedures, processes, and performance measures, and coordinating all aspects of building management and essential services.
Ensuring a safe working environment and confirming compliance with statutory regulations on fire, health, and safety standards, including WH&S; legislation and the Building Code of Australia.
Maintaining the property risk management program and audits across all assets to identify and mitigate potential operational risks.




Managing and optimizing the centre's operations budgets to meet or exceed targets, focusing on cutting operational costs and incurring savings.
Confirming that vendor procurement processes comply with agreed client procurement guidelines as well as JLL best practices.
Ensuring all staff and contractors are inducted and receive up-to-date, site-specific training.
Executing the client’s capital works program requirements to meet the agreed KPIs.
Implementing and completing the client’s Sustainability requirements across the portfolio.
Working collaboratively with the onsite Facilities Manager and broader Property Management team, reflecting our belief that the most effective teams are built when everyone is empowered to thrive.

Sounds like you? This is what we are looking for:
Proven experience in shopping centre operations or facilities management, preferably with a diverse mixed-use portfolio.
Strong budgeting, financial reporting, and cost-control skills, with a proactive approach to operational savings.
A positive and tenacious daily approach, with a dedication to client service as a top priority.
Exceptional communication skills, both verbal and written, with the ability to respond promptly, listen actively, and show empathy to customer needs.
The ability to work both collaboratively within a supportive team and autonomously when managing assets.
Deep understanding of compliance, statutory regulations, and OH&S; risk identification.
Experience managing capital works programs and plant and equipment lifecycle planning.
A commitment to sustainability and experience implementing environmental requirements.

Benefits:
Great employee discounts off fitness, wellbeing & other renowned brands
18 weeks paid maternity leave
Private Health Insurance Discounts
Active Social Club
Employee assistant program
Novated Lease for EV cars
Paid time off for volunteer work
Career Opportunities with Australia's #1 Commercial Real Estate firm
Premium offices

What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things.



Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Interested candidates, please apply following the link below quoting job reference number REQ538761

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 Operations Manager (Brisbane)
🏢 Jll
📍 Brisbane