Description:
About Us
Polyaire is a wholesale distributor of air conditioning products, established in 1973, our support office is in Adelaide with over 30 branches across Australia and over 50 years of experience. We lead the market by offering sustainable, cutting-edge AirTouch solutions that continue to revolutionise comfort in homes and businesses.

At Polyaire our values shape how we work, we are all in, work smart, getting it done and cool service with a warm smile are at the forefront of all we do. Our customers and suppliers are treated like valued partners which means working closely and openly towards sustainable solutions. Having these values as an integral part of our business has made Polyaire the preferred supplier in providing comfort to Australia.

About the role

We now have an exciting opportunity for a Counter Sales team member to join our team and support our daily operations. This role would ideally suit someone who enjoys variety delivering both administration support, warehousing duties and customer service at our front counter!

Counter Sales will be responsible for providing an excellent customer service experience to our customers, and promoting Polyaire as the preferred supplier and market leader in air conditioning products.

In addition to excellent customer service, Counter Sales provides essential administrative and data entry support to the team and Branch Supervisor, as well as assisting the warehousing team, helping ensure the efficient operation of the sales department.

What does my day to day look like?

Identifying customer needs and recommending appropriate products and solutions
Processing sales orders,



customer payments and all dispatch documentation
Providing knowledgeable and friendly assistance to customers at the trade counter
Maintaining accurate inventory counts and stock management
Liaising with the wider team to ensure customer queries are resolved in a timely manner
Accurately processing sales transactions and handling customer inquiries with a solution-focused approach
Working closely with warehouse personnel to ensure accurate and timely sales orders and deliveries
Processing daily invoicing and assist to ensure sales orders are ready to be invoiced
Meeting and greeting our customers, providing exceptional customer service on our front counter
Assisting the service team with credit claim processing
End of month KPI reconciliations
Ensuring compliance with credit procedures as issued by the Credit Department
Maintaining customer/product data base
Warehouse duties, including pick, pack, and dispatch orders accurately and on time
Operating forklifts, pallet jacks, and other warehouse equipment
Monitoring inventory levels and alerting supervisors on stock issues
Rotating stock using FIFO (First In, First Out) practices
Assisting in inventory cycle counts and discrepancy investigations




Assisting in unloading deliveries and checking items against delivery dockets
Assembling parts or kits to production standards
Conducting visual quality checks on completed assemblies
Maintaining cleanliness and order of warehouse
Reporting assembly issues

Skills and Experiences:
What you will bring to the role:

- Excellent organisational skills and attention to detail
- Computer literacy skills and familiarity of Microsoft Office Suite, particularly MS Excel
- Valid Forklift Licence
- An understanding of the air conditioning market with previous experience (desirable)
- Experience in sales support, customer service or a related role within a retail environment
- Experience in Enterprise Resource Planning (ERP) software systems

Why join the Polyaire Team?

- A competitive salary on offer
- Full training in all aspects of the business operations
- Great work life balance — no weekend work or late nights!
- Opportunities for professional growth and development
- A supportive and collaborative work environment
- Free uniform allocation — proudly wear the Polyaire uniform (Polyware)
- Access to our Employee Assistance Program
- Service Awards Program
- Employee Referral Program — get rewarded with a cash incentive for referring excellent people!
- Access to Flare — Novated Leasing + exclusive employee perks & everyday discounts from Australia's leading retailers
- Access to our Workplace Banking and Financial Wellbeing Program
- Free annual flu vaccinations

Please note you must be an Australian citizen or permanent resident at the time of submitting your application.

📌 Counter Sales (Pakenham)
🏢 Polyaire
📍 Pakenham