Office of the Children’s Guardian

Investigation Officer

- Exciting opportunity to join the newly established Investigations & Enforcement Directorate.
- Join a supportive and cooperative team culture with learning & development opportunities and access to health & wellbeing programs.
- Full-time ongoing role.
- Located at Strawberry Hills with hybrid / flexible working arrangements.
- Clerk Grade 7/8 - $116,981 - $129,492 (plus employer's contribution to superannuation and annual leave loading).

About the Office of Children’s Guardian

The Office of the Children’s Guardian (OCG) upholds NSW children, young people and vulnerable people’s right to be safe by overseeing, regulating and monitoring organisations and individuals that provide services to children. We are guided by our values of integrity, trust, service, accountability, respect and empathy.

To find out more about the Office of the Children’s Guardian, visit our website.

About the role

The Investigation Officer supports the delivery of high-quality, consistent, and timely regulatory investigations across the Child Safe, Working with Children Check, and Reportable Conduct schemes. The Investigation Officer contributes to the centralised investigations and compliance function by gathering information, conducting preliminary assessments, analysing evidence, and preparing documentation that informs decision-making.

We are seeking a motivated and resilient person to:

- Collate a wide range of information, prepare documents and applications for investigations.
- Develop investigative plans, coordinate, monitor and oversee the implementation of strategies to obtain investigation objectives.
- Undertake investigative tasks to gather evidence such as conducting records of interview and taking statements.




- Provide advice together with sound and timely recommendations to the Manager Investigations and Enforcement on the status and progress of investigations.

Key knowledge and experience

- Demonstrated experience and knowledge of risk assessment, investigative processes and practices used in the investigation of complex and difficult nature cases.
- Demonstrated knowledge and practical understanding of law enforcement policy, practice, procedures and culture.
- High level written communication skills and a demonstrated ability to communicate effectively with people of diverse background, occupation and seniority.

Essential Requirements

- Appropriate tertiary qualifications or demonstrated, relevant, equivalent professional experience.
- Employment at the OCG is subject to the satisfactory completion of security and related vetting checks.
- All roles associated with the OCG are required to have a current Working with Children Check.

For further information about the role, please view the role description.

Our commitment to Diversity

We welcome and encourage applications from people across our diverse community, especially from Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.





The OCG encourages applications from people with disability and will provide reasonable adjustments in our recruitment processes and in the workplace.

If you require an adjustment in the recruitment process, please contact the OCG People and Culture team on (02) 8219 3661 or [email protected] and advise of your preferred method of communication.

How to apply

When applying you will need to attach a cover letter (maximum 2 pages) which also addresses the two targeted questions below and an up-to-date resume (maximum 4 pages) in either Word or PDF format.

We are looking for you to demonstrate your competence in the focus capabilities as outlined in the role description, so please develop your response with this in mind.

Targeted questions

1. Describe your role in conducting an investigation into a complaint, allegation or suspected non-compliance. How did you gather and assess information, identify and manage risks, and reach your findings? What was the outcome?

1. Describe a situation where you were required to reach a finding, recommendation or decision based on incomplete, sensitive or conflicting information. How did you ensure your approach was fair, objective and evidence-based?

Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role.

To discuss the role, please contact Renee James, A/Manager Compliance, Investigations & Enforcement at [email protected].

Applications closing date: Monday 9 November 2026 at 10:00am

A talent pool may be created through this recruitment process. A talent pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.

📌 Investigation Officer (Strawberry Hills)
🏢 NSW Department of Customer Service
📍 Strawberry Hills