At BrightHR, we’re leading the charge in transforming the HR tech landscape with our cutting-edge, all-in-one software solution. With over 110,000 businesses relying on us to simplify and streamline their HR management, we’re committed to supporting businesses at every step of their journey.

As a proudly privately owned company with unmatched financial stability, we're experiencing consistent global growth year after year. We foster an innovative, people-first culture where professional development and work-life balance are paramount.

As a key player in our payment solutions team, you'll be at the heart of our business, working closely with both internal and external stakeholders to address and resolve queries. Your positive and proactive approach will be essential in building strong relationships and delivering exceptional customer service.

What you'll be doing:

- Managing a dedicated portfolio of approximately 500 clients.
- Proactively managing overdue debts and implementing effective solutions.
- Dispute resolution for missed or overdue payments.
- Working with pace and precision to ensure clients are contacted within SLA - this includes working to minimum benchmarks of success.
- Collaborating with various teams, including Accounts Receivable, Customer Experience, and Retention.

What you’ll bring:

- A proven track record in credit management or collections, with a solid understanding of risk and compliance frameworks.
- A solutions-oriented mindset with the ability to analyse payment bottlenecks and implement efficient resolutions.
- Exceptional written and verbal communication skills,



including the ability to negotiate effectively and build strong client relationships.
- A sharp eye for financial data accuracy, ensuring detail-oriented reconciliation and reporting.
- A proactive, self-motivated approach with a dedication to meeting individual and team performance targets.

What You’ll Get in Return:
We’re committed to offering a rewarding and supportive environment where you can build a long-term, fulfilling career. At BrightHR, we offer:

- BrightHR Profit Share – Annual bonus based on company performance—when we succeed, so do you!
- Enhanced Leave – start with 23 days, PLUS birthday & volunteer leave
- Reward & Recognition – Monthly Super Service Awards with $1K bonuses, and Global MVP Awards to celebrate your contributions.
- Bright Exchange – Access to thousands of curated discounts on everyday essentials.
- Education Assistance Program – Support for your ongoing professional development and learning.
- Career Pathways – Clearly defined career development opportunities to help you reach your goals.
- Health & Fitness Perks – Discounted gym memberships and private health insurance to ensure your well-being.

This is more than just a job; it's an opportunity to make a real impact on the business community in Australia.

BrightHR is apart of the Peninsula Group of Companies. We are an equal chance employer and values diversity. We encourage applications from all qualified candidates.

*A note to agencies: BrightHR has preferred agency partners, we do not accept unsolicited communication, CV or reach outs. We polity ask this is respected

📌 Payment Solutions Specialist (Sydney)
🏢 BrightHR
📍 Sydney