Boutique Manager | Fine Jewellery & Bespoke

James Street, Brisbane

Full time
Tuesday to Friday, 9:30 am to 5:30 pm
Saturday, 9:30 am to 5 pm

$75,000–$85,000 base salary plus superannuation, depending on relevant experience.

A love of jewellery. A talent for selling. A natural way with people.

Molten Store is looking for an accomplished fine jewellery sales professional who enjoys being on the floor, building lasting client relationships and bringing out the best in a team.

As Boutique Manager at our James Street boutique, you will combine personal selling, growing our Bespoke business and leading the team's sales performance across fine and demi-fine jewellery.

You will work with beautiful jewellery every day, from pieces chosen for personal style and thoughtful gifts to engagement rings and meaningful Bespoke commissions. Our coloured gemstone library brings another dimension to the experience, opening up conversations about colour, cut and the possibilities of a piece made especially for someone.

Your role

You will lead by example, personally guiding fine jewellery purchases, developing client relationships and recognising opportunities for Bespoke work.

You will take ownership of the Bespoke sales pipeline, ensuring enquiries, appointments and quotes progress with care and consistency. Alongside your own Bespoke selling, you will connect clients with appropriately trained colleagues, support their progress and ensure thoughtful follow-up and clear handovers. Technical and production decisions will remain with the appropriate authorised people.





Just as importantly, you will lead the whole team's sales performance. You will coach colleagues in jewellery knowledge, styling, pairing pieces, making relevant recommendations and building relationships beyond the first purchase. You will use daily and weekly sales results and category trends to recognise opportunities, develop individual capability and achieve strong boutique results without pressured selling.

You will also oversee the everyday running of the boutique, including:

- Team rosters and floor coverage within the agreed wage budget

- Visual merchandising, replenishment, stock management and security

- Dispatch and customer collection oversight, and boutique administration

- Client-care concerns, working towards fair resolutions and applying policies consistently within delegated authority and applicable consumer rights

- Sharing useful client insights, commercial results and opportunities with the Founder

You will exercise sound judgement, following agreed approval processes for pricing, policy, technical and production matters.

What you bring

Fine jewellery sales experience is essential. We are looking for someone with a proven record of personal selling,



strong client relationships and the confidence to guide considered purchases.

You will also bring practical team leadership, commercial awareness and the ability to coach others towards stronger sales performance.

Experience with Bespoke jewellery and clienteling platforms is desirable, particularly if you have worked with appointments, client records, personalised follow-up and ongoing sales opportunities.

Above all, you genuinely enjoy jewellery and people. You listen carefully, make thoughtful recommendations, follow through on your commitments and know how to create a boutique experience that clients want to return to.

Why Molten Store

Molten Store is an independent, founder-led jewellery brand with a distinctive mix of fine and demi-fine collections, an extensive gemstone library and personal Bespoke commissions.

This is an chance to stay close to the jewellery and the clients you love working with, while having a meaningful influence on sales, team development and the experience of the James Street boutique.

How to apply

Send your CV and a short introduction outlining your fine jewellery sales and leadership experience to ••••@moltenstore.com, using 'Boutique Manager' as the subject line.

We would love to hear about a client relationship, sales achievement or team result you are particularly proud of.

Please also include your availability to start. An immediate start is preferred, but please tell us what is realistic for you.

📌 Boutique Manager | Fine Jewellery & Bespoke (Fortitude Valley)
🏢 Molten Store
📍 Fortitude Valley