Cottesloe Beach Hotel has an opportunity for an experienced and service-driven Front Office Supervisor to lead the front office operations and deliver exceptional guest experiences. This role is ideal for a confident hospitality skilled who is proactive and has good communication and collaboration skills to work across all departments.

About the Role

Reporting to the General Manager, the Front Office Supervisor is responsible for overseeing all front office functions, ensuring smooth daily operations, and maintaining high standards of guest service. You will be a visible leader, setting the tone for professionalism, warmth, and efficiency at the front desk.

Key Responsibilities
Lead and manage rooms and reservations operations to deliver exceptional guest service and efficient operational control.
Oversee front desk operations including check-in/check-out, reservations, and guest enquiries
Ensure guest feedback, complaints, and issues are handled promptly and professionally
Maintain front office procedures, systems, and brand standards
Liaise closely with housekeeping, maintenance,



and other departments to ensure seamless operations
Monitor KPIs including guest satisfaction, upselling, and operational efficiency
Ensure compliance with WHS, cash handling, and hotel policies.

About You
Proven experience in a similar hotel operations role.
Strong leadership and people management skills
Exceptional communication and interpersonal abilities
Passion for guest service and creating memorable experiences
Strong organisational skills with attention to detail
Confident using property management systems and hotel technology
Ability to remain calm and professional under pressure
Flexible availability, including weekends and public holidays

What We Offer
Market-competitive salary package
Supportive and collaborative leadership team
Prospects for career growth and professional development
A positive workplace culture that values teamwork and service excellence

Apply now with your resume and a brief cover letter outlining your experience and suitability for the role.

📌 Front Office Supervisor Cottesloe
🏢 Cottesloe Beach Hotel
📍 Cottesloe