We are partnering with an established national business to recruit a Service Administrator for their Moorebank site.
This is a busy, wide-ranging role supporting a team of Service Technicians across Sydney, ensuring service requests are handled efficiently, and customers receive a high level of support.
You'll be working closely with technicians, warehouse and purchasing teams, as well as customers, to coordinate service bookings, manage enquiries and keep day-to-day operations running smoothly.
Key Responsibilities
Coordinate and schedule planned and urgent service calls for technicians
Act as the first point of contact for customer service enquiries
Manage spare parts allocation, stock availability and related administration
Process customer invoices accurately and on time
Liaise with technicians, purchasing, warehouse and internal teams to ensure service requirements are met
Maintain accurate records and follow up on outstanding service requests
Assist with identifying and escalating equipment faults and service issues
General customer service and administration
About You
Previous experience in service administration, scheduling, coordination or customer service
Solid organisational skills and the ability to manage competing priorities
Excellent communication skills and a customer-focused approach
High attention to detail, particularly when managing parts, orders and documentation
Experience using large ERP systems
Experience within equipment servicing, automotive dealerships, trade services or spare parts would be highly regarded, although candidates with solid customer service and administration backgrounds are also encouraged to apply.
Apply now or contact Stone Recruitment for a confidential discussion.
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📌 Service Administrator Moorebank (Australia)
🏢 Stone Recruitment
📍 Australia
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