IT Support Technician

Gilman
Adelaide

We’re looking for a hands-on IT Support Analyst to join our team and help keep our retail stores and Support Centre running smoothly.

In this role, you’ll provide frontline IT support, troubleshoot technical issues, and triage incoming requests to ensure the right problems get to the right technical teams quickly.

You’ll work closely with store teams and internal departments to deliver reliable technological support across the business.

This is a excellent prospect for someone who enjoys problem solving, helping people and building their career in IT support.

What You’ll Be Doing
Provide IT support to retail stores and Support Centre teams
Troubleshoot POS systems, payment devices, printers, workstations and connectivity issues
Manage and triage IT support tickets through the service system
Escalate technical issues to internal IT teams when required
Assist with hardware setup, device replacements and system rollouts
Maintain clear documentation and support records

What you will bring




Robust analytical and problem-solving skills
Experience working with IT service management or ticketing systems.
Confident communicating with non-technical users
Organised and able to manage multiple support requests
End-user device support (laptops, POS, printers, peripherals)
Basic networking (Wi-Fi, LAN, VPN)
Exposure to business systems such as ERP or retail platforms
Microsoft 365 or Azure
ERP platforms such as Microsoft Dynamics

Why you will love working with us
People first: supportive leaders, real career paths and a culture that celebrates wins.
Impact: autonomy to drive change across a national network.
Perks: team discounts on our full shoe & accessories range, paid volunteering days, and onsite parking.

At Spendless we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, have the drive and willingness to succeed, we’d love to hear from you.

📌 Support Technician Gillman (Australia)
🏢 Spendless Shoes
📍 Australia