Coinbase is seeking a Complaints Analyst for the Global Complaints team within Customer Experience. You will investigate and resolve consumer, regulatory, and litigation support complaints to deliver fair outcomes for Coinbase customers.
You will own assigned cases from intake through resolution, ensuring thorough, accurate, and timely responses. This role requires 1–2 years in complaints handling and solid written communication, with a remote-first but hybrid work arrangement.
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📌 Senior Complaints Investigator Fintech, Remote New South Wales
🏢 Coinbase
📍 New South Wales
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