Leidos Australia is seeking an ITSM Tooling Specialist to enable reliable, auditable ITIL-aligned service delivery within a Defence program. You will configure Jira Service Management, design workflows, and build dashboards to improve incident resolution and service visibility.
The role requires translating policies into practical system designs and working across multi-setting setups to maintain governance and auditability while driving continual improvement.
📌 Itsm Tooling Specialist — Jira Sydney
🏢 Leidos Australia
📍 Sydney
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