Join the team at Surfers Paradise Helicopters, one of the Gold Coast's leading tourism operators, providing unforgettable helicopter experiences to thousands of guests each year. We’re looking for energetic, customer-focused individuals to join our front-of-house team and be part of something truly exciting. Position: Customer Service Agent
As one of the first faces our guests see, you’ll play a key role in shaping their entire experience. From the moment they arrive to the second they take off, you’ll help create a seamless, exciting, and memorable journey. What you’ll be doing: Welcoming guests into our terminal with warmth and enthusiasm Managing check-ins and preparing passengers for their flight experience Handling phone and in-person enquiries Showcasing our range of scenic flights and helping guests choose the perfect experience Actively engaging with guests inside Sea World Theme Park — greeting visitors, creating excitement around our experiences, and confidently promoting and selling our helicopter tours Working closely with our operations team to keep everything running smoothly What we’re looking for:
A natural people-person who delivers outstanding customer service Confident using computers and systems (Microsoft Office experience preferred) Ability to stay calm, organised, and professional in a fast-paced environment Solid communication skills and a positive, can-do attitude Comfortable working with a diverse, international customer base A robust awareness of safety and procedures Experience with Rezdy or booking systems (a bonus, not essential) Aviation or tourism experience (outstanding, but not required) Additional languages? That’s a big plus Why you’ll love working with us: Work in a unique, exciting tourism environment Be part of a supportive, high-energy team No two days are the same — every day brings new people and experiences Play a direct role in creating unforgettable moments for our guests Availability: We’re looking for team members available across
weekdays, weekends and public holidays , with flexibility to suit operational needs.