About Associations Forum
Associations Forum is one of Australia's leading networks of associations, charities, clubs, and other not-for-profit organisations. Associations Forum provides associations with support, training, consulting services and networking prospects

The Role

Reporting to the General Manager, the key role of the Operations Coordinator is to oversee the membership team, member services and general business operations.

Tasks will also include:
Membership
Overseeing membership team and member services and perks
Overseeing membership renewal and retention rates
Overseeing membership renewals process
Assisting membership officers in directing and responding to members’ and prospects’ queries
Implementing member retention and recruitment strategies
Overseeing and proofing data of surveys and the survey reports (4 per year)
Increasing member attendance at events and boosting registration sales
Technology
Setting up new staff hardware and software
Provide technology assistance and act as a trouble-shooter for any technology issues (e.g. Wi-Fi/ Server/Computer)
Day to Day software tech support for staff for FileMaker database
Coordinating with IT supplier to assist with backups/updates
Liaising with FileMaker developer to make database changes




Maintaining Dropbox and Slack, Trello and Zoom
General/Admin
Ensure procedures are up to date and provide training
Daily ad hock staff enquiries and troubleshooting (technology/leave/procedures)
Recent staff training

About the candidate
An Australian citizen or permanent resident with no work restrictions
Have a Bachelor degree or higher
Is fluent in English
Have effective verbal, written, and interpersonal communication skills
Outgoing and commercially minded
Ability to establish priorities, manage time, adapt to change, and work collaboratively with others
Detail oriented with a focus on accuracy and quality
Is self-motivated and solution-focused

Why work for us?
We are across from Artarmon train station and shops
Free parking is available
Personal Mac laptop provided
Full on the job training provided
Opportunity for interstate travel
Bonus based on performance

You must be an Australian citizen or permanent resident with no work restrictions. Only short-listed applicants will be contacted for an interview.

To apply for this role, please apply with your resume and cover letter, indicating why you are interested in the role.

Work Location: In person

📌 Operations Coordinator Artarmon (Australia)
🏢 Associations Forum
📍 Australia