National Health Australia is seeking an experienced, proactive and persistent Accounts Receivable & Collections Officer to take ownership of outstanding customer payments and recurring billing follow-ups. With a large and growing customer base, we process thousands of recurring invoices and direct debit payments. This is a phone-focused role requiring someone who genuinely enjoys picking up the phone, speaking with customers and getting results.
Key responsibilities
Make daily outbound calls to customers regarding overdue invoices, failed direct debits and outstanding payments
Actively follow up unpaid accounts through telephone calls, emails and SMS
Investigate payment failures and identify why payments have not been received
Assist customers in updating expired or declined payment details and arranging successful payments
Negotiate payment arrangements where appropriate and follow through to completion
Maintain accurate customer records, payment notes and follow-up schedules
Monitor recurring billing and identify accounts requiring attention
Resolve payment-related enquiries, discrepancies and disputes
Escalate significantly overdue or problematic accounts where necessary
Work towards reducing overdue balances and improving overall payment collection rates
About you
Previous experience in accounts receivable, credit control or debt collection
Confidence making a high volume of outbound customer calls every day
Robust communication skills with the ability to be skilled, firm and respectful
A persistent, results-driven approach to following up outstanding payments
Excellent organisation and attention to detail
The ability to manage a large number of customer accounts and prioritise follow-ups
Experience using accounting software such as Xero or similar systems
The confidence to work independently without needing constant direction
About us
National Health Australia is an established Australian provider of medical alarms and personal emergency response devices, helping thousands of Australians remain secure and independent. As our business continues to grow, we're looking for a dedicated team member to strengthen our accounts receivable processes and ensure customer payments are managed efficiently and professionally.
📌 Accounts Receivable & Collections Officer – Part Time Varsity Lakes
🏢 National Health Australia
📍 Varsity Lakes
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