Fetch is building a contemporary customer operations function to support pet treatment and claims experiences. As Head of Ops, you will lead a high-performing team, define operational standards, and drive continuous improvement across people, processes, and technology.
You will partner with Product, Engineering, and Risk/Compliance to ensure quality and fairness in everyday decisions. You will design end-to-end journeys, build dashboards, and implement playbooks to reduce friction, improve decision
📌 Senior Customer Ops Leader Sydney
🏢 Fetch Pet Health
📍 Sydney
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