As a Reception & Gaming Attendant, you'll create outstanding experiences for our members and guests, whether you're welcoming visitors at Reception or assisting patrons on the Gaming Floor. Every shift offers something different, and you'll be part of a supportive team that values service, teamwork, and community.
Key responsibilities
Welcome members and guests with a friendly and qualified approach
Process member and visitor entry requirements
Handle membership applications, renewals, and account enquiries
Answer incoming telephone enquiries and direct calls appropriately
Provide information about Club facilities, events, promotions, and services
Assist guests with general enquiries and wayfinding throughout the Club
Deliver exceptional customer service on the gaming floor
Build positive relationships with members and guests
Assist with gaming machine enquiries and Club promotions
Maintain a clean, protected, and welcoming gaming workplace
About you
Enjoy interacting with people and creating positive experiences
Communicate confidently and professionally
Thrive in a quick-paced hospitality environment
Are reliable, adaptable, and eager to learn
Can work effectively both independently and within a team
Have flexibility to work evenings, weekends, public holidays, and late-night shifts through to 4:00am
Current NSW RSA Competency Card
Current NSW RCG Competency Card (or willingness to obtain prior to commencement)
Excellent customer service and communication skills
Professional presentation and strong interpersonal skills
Benefits
Supportive and inclusive team culture
Opportunities for training, development, and career progression
Staff rewards and recognition programs
Free onsite parking
Discounted staff meals
Employee assistance and wellbeing support programs
Opportunity to work across multiple departments and expand your skills
About us
Hornsby RSL Club is a community-focused Club that makes a difference.
📌 Reception & Gaming Attendant Hornsby (Australia)
🏢 Hornsby RSL Club
📍 Australia
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