Airnorth has an exciting prospect for a Customer Contact Consultant to join our team.

Reporting to the Reservations and Customer Support Manager, you will be responsible for arranging reservations and bookings for our valued customers whilst maintaining a high level of excellent customer service.

RESPONSIILITIES
Processing bookings and issuing tickets to meet our customers’ requests including our corporate clients;
Providing accurate information on all aspects of reservations to Travel Agents and other industry partners;
Answering queries and processing bookings generated via our website;
Ensuring reservations-related paperwork and queues are actioned accordingly;
Processing of pre-paid excess baggage;
Ensuring passengers are aware of schedule changes and delays.

SKILLS & EXPERIENCE:




Excellent time management and communication skills
High level of customer service delivery
Data entry experience
Willingness to work within a team workplace
Enthusiasm and confidence
Experience with Amadeus, fares and ticketing or previous positions within the travel industry will be highly regarded.

Why Join Airnorth?
Exclusive Travel Perks – Discounted domestic and international airfares.
Lifestyle Advantages – Enjoy discounted health insurance, gym memberships, and access to an employee assistance program.
Growth & Development – Be part of a team where you impact commercial success.

📌 Customer Contact Consultant Darwin (Australia)
🏢 Airnorth
📍 Australia