This is a front counter role in a busy workshop. Around 80% of the job is customer service, bookings and administration. The other 20% is workshop support. You won’t be sitting out the front. When the counter is quiet, you’ll be on your feet: putting parts away, helping the technicians and keeping the workshop moving.
The Automotive Service Advisor Trainee role is a long-term career pathway in the automotive industry. It’s for people who are passionate about cars and customer service but don’t want to do a traditional mechanic apprenticeship.
No experience required. You’ll get full training, mentoring and documented systems, with a pathway to the AUR21120 Certificate II in Automotive Sales. The role is designed to progress into a fully competent Automotive Service Advisor position over time.
Full time, 42.5 hours per week, Monday to Friday.
Key responsibilities
Greet customers professionally, in person and on the phone
Book vehicles in and help maintain workshop workflow
Capture accurate customer and vehicle information in CoStar
Communicate estimated costs and pickup times clearly
Keep customers updated throughout repairs and notify them when vehicles are ready
Prepare estimates, quotes and invoices under supervision
Receive parts deliveries and put stock away promptly
Help the technicians when the counter is quiet
Keep the counter, showroom and workshop clean and presentable
About you
Reliable, with consistent attendance
Follows systems and procedures every time
Skilled, accountable and a clear communicator
Shows initiative and wants to learn
Happy to pitch in wherever the workshop needs help. There’s no “it’s not my job” here.
About us
We’re a locally owned tyre and mechanical workshop in Parkes, focused on raising the bar in the automotive industry through professionalism, structure, communication and continuous improvement. We’re committed to building a robust team culture and developing future talent.
📌 Automotive Service Advisor Trainee Parkes (Australia)
🏢 Regos Plus Tyre And Mechanical
📍 Australia
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