As a Memberships Consultant, you'll be the first point of contact for potential and current members — welcoming them, giving gym tours, explaining membership options, and helping build a robust, supportive gym community.
You’ll also assist with sales, promotions, basic admin, and general club upkeep.
If you’re qualified in fitness you’ll also have opportunities to:
Run small group training sessions
Take on personal training clients
Help members kickstart or elevate their fitness journey
Earn incentive bonuses and additional income by growing your PT and group class sessions
Key Responsibilities
Greet and engage members and visitors in a friendly, skilled manner
Drive membership sales through consultations, outreach, and lead follow-up
Conduct gym tours and explain membership options and services
Handle new member sign-ups and general admin tasks
Support club promotions, events, and local outreach
Maintain a clean, welcoming club environment
Deliver group fitness sessions or 1:1 PT (if qualified)
About You
Passionate about fitness and helping people achieve their goals
Positive, confident, and approachable
Experience in customer service or sales (retail, hospitality, or fitness is a plus)
Robust communication and people skills
Self-motivated, reliable, and team-oriented
Cert III/IV in Fitness (optional but desirable)
Current First Aid & CPR essential (or willingness to obtain)
Working With Children Check essential (or willingness to obtain)
Availability for set shifts with flexibility to cover others
Supportive and energetic team culture
Free gym membership + staff discounts
Sales incentives + performance bonuses
Opportunities for growth into PT
Ongoing training and development
A rewarding job where you truly make a difference
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