Do you have a strong background in desktop support? Ready to hit the ground running? Join one of Australia'smost cutting-edge organisations,and take ownership of hands-on L2/L3 IT support in a fast-paced, high-performing technology team.
This is an opportunity for a seasoned IT support professional who can solve complex problems, support senior stakeholders and keep the business running smoothly, acting as a tech lead and mentoring junior staff.
What you’ll be doing:
Deliver level 3 support across a mixed Windows and macOS environment.
Troubleshoot Google Workspace, Entra ID, Microsoft 365, Intune, Jamf and identity/access issues.
Own escalations, prioritise competing demands and resolve issues independently.
Provide hands-on device builds, troubleshooting and meeting room support.
Support onsite events and executive stakeholders,
delivering a first-class customer experience.
Share knowledge and guide junior support team members.
What you’ll bring:
Proven L2/L3 support experience in a corporate environment.
Strong hands-on knowledge of Windows, macOS, Google Workspace, Entra ID, Intune and Jamf.
Excellent troubleshooting skills and the confidence to take ownership.
A customer-first mindset, strong communication skills and the ability to thrive in a fast-moving environment.
A practical, proactive approach — comfortable rolling up your sleeves and getting things done.
This is a great prospect to join a cooperative technology team where you will have real ownership, broad technical exposure and the chance to make an immediate impact. The role is Sydney based.
📌 Senior Support Engineer Sydney
🏢 Bluefin Resources Pty
📍 Sydney
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