Responsibilities
Responding promptly to customer inquiries via phone and email, providing accurate information about products, pricing, availability and order status
Assistingcustomers with product selection, recommendations, and technical inquiries
Processing of complexcustomer orders accurately and efficiently in SAP
Collaborate with the sales team to support sales initiatives, providequotesandprepare sales orders
Build andmaintainstrong relationships with customers
Maintainaccurateand detailed records of customer interactions, transactions, and communicationsin our CRM

Skills & Experience
2 years of experience in customer service, sales support, or related roles
Excellent attention to detailand ability toenter complex customer orders accurately into our systems
Previousexperience with sales of metal roofing, sheetmetal or related products preferred,but not essential
Proventrack recordof delivering excellent customer service and resolving customer issues effectively




Self-driven worker that also works well as part of a team
Excellent communication, interpersonal and negotiating skills
Strongcomputer skills,knowledge of SAPisaplus

Conditions & Benefits
Full-time permanent position, Monday to Friday
Excellent career prospect with growth potential
Join a dynamic achievement driven team
Strong company, strong future

About the company

Apex Building Products is part of the Apex Steel Group, one of Australia's largest privately owned steel manufacturers & distributors. Since its inception in 1994, Apex has continued to grow across Australia offering a wide range of products while servicing diverse industries. With a robust focus on innovation, quality, and customer service, we are dedicated to delivering excellence in all that we do.

Join our team and be a part of our continued success

📌 Customer Service Representative City Of Gold Coast
🏢 Apex
📍 City of Gold Coast