The NSW Ombudsman is seeking a Senior Investigation & Resolution Officer to lead complex complaint handling, conciliation and reporting in a dynamic workplace at Sydney CBD. The role includes mentoring staff, driving case quality and contributing to systemic improvements to ensure fair outcomes for the public.
Adaptable hybrid working options are available, with a 35-hour week and prospects to advance within the Complaints and Resolution Branch. Experience in supervising teams is essential.
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📌 Senior Investigation & Resolution Lead Hybrid & Flexible Work Sydney
🏢 NSW Ombudsman
📍 Sydney
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