We are seeking a detail-oriented Booking Services Coordinator to assist customers with researching options, coordinating bookings, and managing reservation details. The ideal candidate enjoys organization, customer communication, research, and ensuring information is handled accurately.
Key Responsibilities
Respond to booking inquiries
Gather customer needs and preferences
Research available options
Coordinate booking details
Verify customer and reservation information
Provide confirmations and relevant information
Assist with booking updates and changes
Communicate with providers as needed
Maintain accurate booking records
Follow up with customers regarding outstanding information
Provide professional support throughout the booking process
Qualifications
Strong communication skills
Excellent organization
Attention to detail
Customer-focused attitude
Comfortable researching information online
Basic computer proficiency
Ability to learn booking systems
Strong time-management abilities
Reliable and self-motivated
Previous booking or customer-service experience is helpful but not required
Organize your schedule around responsibilities and customer needs
Training Available: Learn booking procedures and online platforms
Ongoing Support: Access educational resources and guidance
Career development: Build organization, communication, research, and coordination skills
Customer-Focused Role: Assist customers throughout the booking process
What We’re Looking For
Strong written and verbal communication skills
Experience in customer service—ideally in travel, tourism, or hospitality
High attention to detail with strong organizational and follow-through habits
Tech-savvy and quick to adapt to new systems and booking tools
A genuine love for travel and helping others design unforgettable journeys
What We Offer
Fully work from home from home
Adaptable scheduling
Comprehensive onboarding and ongoing training
Established systems and workflows designed for success
Supportive team environment with mentorship
Professional growth and development opportunities
Access to travel industry resources and exclusive travel benefits
📌 Itsm Atlassian Consultant North Lismore
🏢 Servicerocket
📍 North Lismore
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