At Super Retail Group, it is our purpose to inspire and equip everyone to live their passion every day. In this role you will lead the team behind the first impressions at Super Retail Group, creating exceptional experiences while driving service excellence and operational success.

About The Role

…You'll balance hands-on reception duties with leadership responsibilities, including:
Lead & Inspire – Leading, coaching and developing the reception team
Create Memorable First Impressions – Delivering exceptional customer and visitor experiences
Keep the Office Running Smoothly – Managing reception operations, administration and communications
Champion Safety & Compliance – Maintaining site security, visitor management and safety processes
Drive Better Ways of Working – Leading continuous improvement and operational excellence

About You…
Proven Leadership Experience – Experience leading or supervising a team




Customer Service and Admin Expertise – A background in reception, customer service, retail, hospitality or administration
Exceptional Communication Skills – Outstanding communication and stakeholder management skills
Organisational Excellence – Solid organisational and multitasking abilities
A Positive, Proactive Mindset – A customer-focused approach with a robust commitment to safety and continuous improvement

Our Culture of Inclusion:

Super Retail Group is proud to be an equal opportunity employer.We support, promote and celebrate diversity and we recognise the perks a culture of inclusion brings to our workplace and customer experience.

Join us and help shape a welcoming, professional and high-performing environment where people love to work.

📌 Reception Team Lead Strathpine (Australia)
🏢 Super Retail Group
📍 Australia