This is a hands-on support role focused on helping employees get the most out of their workplace technology and ensuring day-to-day IT issues are resolved efficiently. Job

Responsibilities:
• Provide technical support to employees across onsite and remote settings.
• Troubleshoot laptops, desktops, software, peripherals, and connectivity issues.
• Support Windows devices and common workplace productivity applications.
• Assist with device setup, deployment, maintenance, and equipment tracking.
• Manage and resolve IT support requests and escalate more complex issues when required.
• Support workplace technology such as printers, meeting room equipment, and remote-access tools.
• Maintain clear technical documentation and contribute to improvements in IT support processes.
• Work closely with other technology teams to provide a positive end-user experience.

Qualifications:




• Previous experience in IT support, desktop support, service desk, or a similar technical support role.
• Hands-on experience supporting Windows environments.
• Familiarity with Microsoft 365 and common business applications.
• Basic understanding of networking concepts and troubleshooting.
• Strong problem-solving and customer service skills.
• Transparent communication and the ability to support both technical and non-technical users.
• Comfortable working independently as well as part of a broader technology team. Work Arrangement This role is based in Australia and may involve a combination of onsite and adaptable working arrangements depending on operational requirements.

📌 Information Technology Support Analyst Sydney
🏢 Recognized
📍 Sydney