Job Description
/n Description/n /n Job Summary: /n Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location. /n /n In this role, you will make an impact in the following ways: /n /n
Create basic work orders in required systems /n
Raise purchase orders and process supplier invoices to AP /n
Process customer invoices in the system /n
Enter training records for the service team /n
Assist at Service Reception when required /n
Answer branch calls /n /n /n Responsibilities/n /n To be successful in this role you will need the following: /n Competencies: /n /n
Interpret key financial indicators to support business decisions /n
Communicate clearly across diverse audiences /n
Direct, delegate, and remove obstacles to achieve outcomes /n
Build trust through honesty, integrity, and authenticity /n
Resolve conflict effectively and professionally /n




Diagnose faults using troubleshooting processes and service tools /n
Use electronic service tools to maintain, diagnose, and resolve issues /n
Escalate technical issues efficiently and document findings /n
Assess warranty eligibility and submit accurate claims /n
Value and embrace diverse perspectives and cultures /n /n Education, Licenses, Certifications: /n High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. /n This position may require licensing for compliance with export controls or sanctions regulations.

Experience:
/n Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience. /n /n Qualifications/n /n . /n /n /n

📌 Service Administrator Perth (Australia)
🏢 Cummins
📍 Australia