Optus is seeking a Contact Centre Specialist to deliver high-quality managed services and technical support across Cloud Contact Centre technologies for a large government client. The role requires full Australian Citizenship, a 24x7 rotating roster, and in office work in Sydney after onboarding and training.
You will own escalated incidents, support change and incident processes, and collaborate with internal teams to ensure stability, continuity, and exceptional customer experience.
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📌 Noc Contact Centre Specialist – Cloud & Incidents Hybrid Newcastle
🏢 Singtel Group
📍 Newcastle
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