Excellent Southland Bullion (GSB) is hiring Mandarin-speaking, full-time Retail Sales Associates to join our GSB Victoria Stores.
You'll help customers sell their unwanted gold and silver (jewellery, bullion, etc.) as well as guide and support customers in buying gold and silver bullion.
No precious metals experience is required - we provide full, industry-leading training. If you enjoy working with people, take pride in customer relationships, and want to build a career in a specialised and trusted industry, we'd like to hear from you.
About GSB
GSB is a boutique precious metals business that buys and sells gold and silver using industry-leading technology. Our stores are located inside major shopping centres, giving customers a safe, secure and convenient place to trade.
Your Role
Support customers in selling their gold and silver to GSB (jewellery, bullion, etc.) and to support them in buying gold and silver bullion.
Provide informed and confident guidance based on market knowledge
Focus on marketing and promoting the business
Handle transactions with care, accuracy, and professionalism
Create a safe, respectful,
and supportive setting for every customer
Uphold the GSB values and culture in every interaction
Assist with opening, closing and store presentation
Requirements
Must speak Mandarin
Flexibility and willingness to work across our 3 locations - Chadstone, Glen Waverley and Box Hill
Access to reliable personal transport
Professionalism and personal pride in presentation
Emotional intelligence and the ability to show genuine empathy
Confidence, clarity, and discretion in communication
Strong attention to detail and accuracy
A commitment to ethical conduct and trust-building
The ability to build rapport with a diverse customer base
What We Offer
Casual, part-time and full time roles with flexible hours across a 7-day roster
Full product and industry training - you don't need a precious metals background
Hands-on management support and genuine scope to grow with a national brand
A team that values relationships, integrity, generosity and partnership
Only shortlisted candidates will be contacted.
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