MIIT Solutions Pty Ltd is seeking experienced MSP Engineers at Level 3 to join our growing technical team. This is a full-time position based in Merrylands, NSW, where you will take on a senior technical role providing expert-level support and solutions within our managed services workplace. As an MSP Engineer Level 3, you will be responsible for designing, implementing, and maintaining complex IT infrastructure solutions for our diverse customer base, whilst mentoring junior team members and driving continuous improvement across our service delivery.

Key responsibilities
Assisting the Service Desk with escalated support calls and technical issues.
Managing and supporting Microsoft 365 environments, including Exchange Online, SharePoint, OneDrive, Entra ID, Intune, and Microsoft security solutions.
Monitoring and maintaining customer environments to proactively identify and resolve issues.
Managing and monitoring SaaS backup solutions.
Working with Kaseya RMM and PSA for monitoring, automation, patch management, ticketing and remediation.
Supporting managed services operations and ensuring customer systems remain secure, compliant, and operational.
Assisting with customer onboarding, technical documentation, and project delivery where required.
Providing pre-sales technical support,



including solution design, scope development, customer meetings, and assisting with proposals and statements of work.
Maintaining a robust customer service focus while working across multiple client environments.
Travelling to customer premises.

About you
Minimum 5 years' experience in an MSP or similar managed services environment.
Solid Microsoft 365 administration and troubleshooting skills.
Experience with endpoint management, security, backups, and monitoring platforms.
Knowledge of networking, firewalls, DNS, email security, and cloud technologies.
Experience with Kaseya products would be highly regarded.
Excellent communication and customer skills.
Ability to work independently while contributing to a collaborative team environment.

About us

MIIT Solutions Pty Ltd offers a supportive, cooperative workplace with competitive remuneration, professional development and certification opportunities, flexible working arrangements, and access to modern technologies. We value innovation, work-life balance and employee wellbeing.
Competitive remuneration.
Professional development and certification opportunities.
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📌 Msp Engineers Level 3 Sydney (Australia)
🏢 MIIT Solutions
📍 Australia