Wilson Sports & Pain is an established specialist clinic dedicated to providing high-quality, patient-centered care. Following our successful launch six months ago, our practice is growing rapidly. We are now seeking a professional and motivated Medical Administration Officer to join our dedicated team on a part time basis. In this role, you will work closely with our Clinical Lead and medical team to ensure a seamless experience for our patients and contribute to the ongoing success of our vibrant practice.

Key responsibilities
Managing a high volume of phone inquiries and emails with empathy and professionalism
Coordinating complex specialist appointments, follow-ups, and procedures
Managing surgical and theatre scheduling, coordinating with hospitals, and ensuring all pre-admission paperwork is complete
Processing incoming referrals and ensuring all clinical documentation is ready for review
Managing patient billing, receipting, and navigating Medicare/Private Health claims
Ensuring the smooth daily operation of the clinic, including scanning, filing, and assisting the clinical team as required

About you
Previous experience in a specialist or general practice environment is highly regarded




Minimum of 6 months of medical administration experience in any medical setting is required
Prior experience with theatre and hospital bookings is highly valuable
Familiarity with clinical software (experience with Xestro or Heidi is a significant advantage, though training will be provided)
Basic computer skills are sufficient, with training provided on clinical software systems
Exceptional verbal and written communication skills with a focus on patient care
A proactive "can-do" attitude with the ability to work independently in a quick-paced environment

About us

Wilson Sports & Pain is an established specialist clinic dedicated to providing high-quality, patient-centered care. Following our successful launch six months ago, our practice is growing rapidly.
Above-award rates ($31–$35/hr, commensurate with experience) plus superannuation
Enjoyable part-time hours in a highly supportive, collaborative team environment
Based in modern facilities in Birtinya on the vibrant Sunshine Coast
Be part of an established, growing specialist clinic with a robust focus on professional development
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📌 Medical Administration Officer Sunshine
🏢 Wilson Sports and Pain
📍 Sunshine