You will be the single point of contact for our major commercial and industrial clients, protecting and growing the account base through renewals, retailer management, proactive project communication and identifying current service opportunities. The Major Accounts Manager owns Independent Energy's largest client relationships end to end, managing a portfolio of major commercial and industrial accounts across Australia (defined as accounts with energy spend above A$100,000).

Key responsibilities
Act as the primary point of contact for a portfolio of major Australian accounts
Build trusted, long-term relationships with client stakeholders
Hold regular account reviews and communicate project updates clearly and on time
Support major clients with their admin requirements
Manage the contract renewal cycle for major accounts, including tendering and pricing reviews
Monitor contract end dates and start renewal conversations well ahead of expiry
Apply annual fee reviews in line with company pricing policy
Manage correspondence with retailers, distribution network service providers (DNSPs) and embedded network operators on behalf of clients
Resolve billing, contract and supply issues, escalating where needed




Identify upsell and cross-sell prospects across IE's services, including capacity checks, solar performance reporting, bill validation, Sensibo and capacity upgrades

About you
3+ years in account management with commercial and industrial clients, ideally in the energy sector
Proven track record of retaining and growing high-value accounts
Experience managing contract renewals and negotiating with suppliers or retailers
Knowledge of the Australian National Electricity Market (NMIs, retailers, DNSPs, embedded networks), particularly Victoria
Solid written and verbal communication, confident with senior client stakeholders
Commercially minded, with a consultative approach to identifying client needs
Highly organised, able to manage multiple accounts and deadlinesProficient in the standard Microsoft Office package (Word, Excel, Outlook, PowerPoint)
Self-motivated and able to work autonomously
Proactive problem solver who takes ownership

About us

Independent Energy (IE) is an energy management business that trades in Australia, Current Zealand and the United Kingdom.
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📌 Major Accounts Manager Melbourne
🏢 Independent Energy
📍 Melbourne