About the role

An established commercial HVAC maintenance company is looking for a confident, people-focused Service Coordinator to be the voice of its service team. You'll spend much of your day on the phone, talking with technicians in the field and with clients, keeping everyone informed and keeping jobs moving. This is a full time, office-based role.

Key responsibilities
Be the main point of contact for technicians throughout the day: dispatching jobs, talking through job details, and solving problems as they come up
Speak with clients every day to understand their needs, give progress updates and resolve queries or concerns
Take incoming service requests and schedule technicians across metro Melbourne to make the most of every day
Raise purchase orders for spare parts and schedule the follow-up work
Check and process timesheets and service reports, and invoice completed jobs promptly and accurately




Set up recent maintenance contracts and keep existing contracts up to date in the service software
Maintain accurate service histories and customer records in the job management system

About you
Excellent verbal communication: confident and transparent on the phone, and able to build rapport quickly with technicians and clients
Able to stay calm and professional, manage expectations, and handle tricky conversations when plans change
2–3+ years in customer service, scheduling or client coordination, ideally in trades, HVAC or maintenance services
Strong organisation and time management, and comfortable juggling multiple priorities
Confident with job management software and MS Office, particularly Excel
A sharp eye for detail, especially with purchase orders, contracts and invoicing

📌 Hvac Service Co Ordinator Melbourne
🏢 Air Systems Maintenance
📍 Melbourne