In your role as Customer Service Manager, your responsibilities will include but are not limited to:
Developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided.
Ensuring operational efficiency within the organisation.
Providing direction and feedback to team members and assisting with recruitment.
Managing, engaging and developing staff providing customer service.
Planning and implementing after-sales services to follow up customer satisfaction, ensure performance of goods purchased, and modify and improve services provided.
Liaising with other organisational units, service agents and customers to identify and respond to customer expectations.
📌 Customer Service Manager Sydney
🏢 V.D.G.
📍 Sydney
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