Hours: Full-time, 37.5 hours per week (Monday to Friday). Standard business hours, with occasional flexibility required to support operational needs.
Level 4 (63 +Super hour)

We are seeking an experienced and proactive Volunteer Hub Support Officer to provide ongoing website content management and user support within a busy operational workplace.

This role is ideal for someone with robust CMS experience, HTML skills and a customer-focused approach.

You will be responsible for maintaining web content, troubleshooting issues, supporting users and administrators, and ensuring website content remains accurate, accessible and up to date.

Key Responsibilities
Manage and maintain website content within a Content Management System (CMS)
Update and edit HTML webpages, documents and online resources
Conduct content audits, quality assurance and website reviews
Log, monitor and resolve website issues with external vendors
Produce website usage reports and analytics to support content improvements




Provide technical support and troubleshooting for users and administrators
Assist with user access requests, password resets and system administration
Develop basic user guides and deliver low-level system training
Support the creation and formatting of digital graphics and images
Coordinate urgent webpage and document updates as required

About You
Solid HTML and web content editing experience
Experience working with CMS platforms such as Sitefinity, SharePoint or similar
Excellent written communication, editing and customer service skills
Strong organisational and time management abilities
Ability to liaise effectively with a range of stakeholders
Experience with website testing, defect management or accessibility standards (desirable)
Basic graphic design experience using tools such as Adobe Photoshop (desirable)

📌 435 Integrity Staffing Volunteer Hub Support Officer City Of Cockburn (Australia)
🏢 Integrity Staffing
📍 Australia